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A good car hotel, very convenient on the roadside. The room is not small.

After an 8 hour day on the road my family and I made it to Brookings and needed a place to stay. We were exhausted! This hotel came up on my search and the reviews were good. We checked in with Matt. He is wonderful!! Excellent customer service. We got to put room with 2 queen beds and were pleasantly surprised. The room was large, clean and had every amenities we could have possibly hoped for. We got to cook breakfast in the kitchen the following morning. There was a laundry room and it was extremely reasonable. Matt have us laundry soap and dryer sheets. The let us have a later check out, so we could finish out laundry. Matt was absolutely wonderful!! I would go back to Brookings just to stay here. FABULOUS Experience!! Thanks Matt

We splurged for a King Superior room with an ocean view. The room we were given was on the third floor, at the far end of the property from the office. When we attempted to go to our room, I couldn't get the elevator to work. So, I walked all the way back up to the office to see if there was some trick to operating it; a key or code to use. I was informed (at 10:30 PM), ”Oh yeah, that elevator hasn't worked for some time. We keep trying to get someone to fix it, but ...” I have a bad back and a serious heart condition, so I asked how was supposed to get over 100 pounds worth of luggage (this stop was part of a longer trip) up two flights of stairs. There was a frail, older woman working in the lobby, mopping the floor who offered to help. There was no way that was an option. I turned to the desk attendant and said, ”I am paying over $300 per night for this room and I have to drag luggage up those flights of stair? Is there nothing that can be done? She informed me that ”I am only the night auditor, so you will need to talk to the manager in the morning..” Well, that isn't really going to help, since I need my luggage and need a place to sleep TONIGHT. So, I wrestled the bags upstairs, and thankfully didn't die or cause any back injuries. The room was adequate, and the balcony and view of the ocean was lovely. There was a ”Message” light on the phone which flashed all night. I checked, there were no messages, but also no way to stop the flashing. I threw a wash cloth over it and went to bed. The fact that this elevator had not been working for some time, AND there was no mention on the website of having to navigate stairs to a third floor room is completely unacceptable.

I have personally stayed at this hotel before and was so excited. The front desk clerk was not very friendly and frankly kind of rude. The room even though it is older was clean but does need updating badly. I had a room closer to the road and the road noise was terrible. So loud. I did not have a good night sleep. Any way I booked a co-worker at the same hotel just two days ago. I used a app to book the hotel so the mix up could be with them. My co worker shows up and the clerk was very rude. Stated that there was nothing booked. Co worker had the confirmation email with him and the gentlemen wouldn't even look at it. Was turning him away and then said well there was a cancelation. He put him up in that room but charged him $20.00 dollars more than what was charged on web site. We won't be staying there again.

Like many other hotels, this one has the mirror and sink and all that in the same room as the toilet and shower. Makes it harder for people to beautify while someone needs the bathroom. However, the room was roomy. And it was clean. Our room didn't have very good A/C. We ended up needing to keep a window open for fresh air. The refrigerator and freezer were great. When we checked in, we were advised that the pool and hot tub were inoperable. Yikes. With three kids, that's kind of a game-changer. We would have just stayed north or south of here in order to do that. That was a huge disappointment. We did need a rollaway and we were advised that it was normally $25 but the charge was waived by Ame due to hassle of not having a pool. The charge should really be on the website. But I was grateful for her good sense about customer service. I would definitely stay here again.