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We travel A LOT. I mean 3 to 4 days a week for work. I have also worked in the hospitality industry for over 17 years, 15 of which were at a hotel (JD Power winner for 15 consecutive years). I have NEVER in my life been met with such a lack of customer service, extremely discourteous staff and an extremely aggressive manager. The reservation was made online and secured with a credit card. My confirmation email reported a $0.00 deposit, upon check in, we were required to leave a $50 cash deposit--what for? When asked, I was told we would not be able to check in until it was paid. We were tired from working all day, so we just complied. After that, we were told we had made a second reservation for several nights through Priceline or some other 3rd party reservation--this was completely false. There were no records of this through Priceline or ******* (I called both companies to make sure). The front desk attendant said she would have the manager/owner take care of it at 10pm. We finish checking in and then go to the room. Not even 30 minutes later we are told to come down to the front desk. This where the manager/owner yells at us, berates us because he can't understand our English while his accent was so thick I had to ask him several times to repeat himself. He refused to understand that I had no idea where the reservation came from and that I ”needed to stop lying” that I had made the reservation. He was extremely rude and confrontational. I definitely DO NOT recommend this hotel and if I could, I would rate them negative stars.