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My husband is disabled and I have to bring his big oxygen machine and scooter with us . The valet Parker’s were incredible as soon as we pulled up they had the scooter all put together and the heavy oxygen machine out of the car. It was amazing. We own side was the food for room service my chicken was very large and dry. But on the good news they didnt charge me for it they were very apologetic. Room was very clean overall great stay I would stay there again.

The location was absolutely amazing I walk down to the beach overall I had a great time, Thank you to all Hotel staff 😀

Unfortunately when I got there I had to have my room changed because no one dusted any of the fixtures in a long time. When I got to my new room it was pretty much the same thing but I saw someone from housecleaning I. The hall and she came over and cleaned the fixtures on my room. That is the only issue I had with the room. Housecleaning turned down my room for me everyday, which I loved. The front desk and the staff in the lobby were great. I wish I could remember the 2 ladies at the desk that helped me with my room because they were amazing. The gentleman that worked in the lobby said hello to me everytime he saw me. Such a fine gentleman. The 2 young ladies working by the pool towel were ababsolutely the best. They need a raise. They bartender from Queens NY that worked at the Landshark was the best bartender in the whole place. Very personable, great personality, always smiling, and remembered my drink after meeting me only once. My friends were very impressed, they thought I was a regular there. Lol The restaurants in and around Margaritaville were good and we enjoyed just about every place we ate at. I can't wait to go back there. There were so many more things I wanted to do in and around the hotel. I hope the cleaning situation gets better. They need to add some cold water to the pool because it was way to warm to cool you off. I enjoyed myself and so did my friends. We will definitely be back soon with more friends.

The front desk was horrible they charged me twice on my debit when I gave in my credit card. I asked numerous times is this only for incidentals because I already paid for the room and they said yes. They charged me for the room again. At check out I gave them my credit card and they charged my debit. Terrible!!

Overall is nice resort on the beach,many pools ,great view,many resturant a bit expenssive,parking valet 58plus tax,self parking 47usd

My husband and I stayed here just one night - a stopover on our way elsewhere. It's a very nice place and I would recommend it, with a caveat or two. The room was clean and quite spacious and included a mini fridge & coffee maker. The bed was really comfortable. The pool area is very nice. The waterfall in the pool is a nice touch. There's plenty of seating (with some options for shade), and lots of palm trees and other topical plants. There's also a poolside bar - if you can catch it open. Marshall at the front desk was really friendly and helpful, and Robin -our shuttle driver from the airport - was too. There's not much nearby, so if you dont have a car, you're pretty much staying at the hotel (or taking Uber). The only food right by the place is a Dennys and a McDonalds -and a REALLY popular coffee shop. Our only issue was that we found out upon checking in that the restaurant and bar were closed for the day (New Year's Day). We looked at tons of hotels near the airport for our stopover, wanting 2 key amenities: An airport shuttle and a bar & restaurant. We didn't want to have to go out for dinner (esp without having a car) - just wanted to relax at the hotel. We chose this one because it had both - but so did plenty of others. I understand them wanting to give staff time off on NYD, but then please make it ABUNDANTLY clear when you're booking that those amenities will not be available! We could have made a different choice had we known. We walked a bit over a mile to get some food (it was a nice day and we're capable of the walk but..)

Mixed feelings on this review. Gave them the benefit of the doubt in a 4 instead of a 3. Probably would give a 3.5 if possible. The ambiance was actually amazing as well as the location. The room was actually perfect for what we were there for and that was a quick evening before catching our cruise the next day but would have met the needs for a 3-4 day trip as well. Love the little kitchen. The guy that checked us out was polite l, courteous and had a good vibe to him. The drawbacks. The bed was the biggest and I’m there to sleep and rest so that was a drag but thankful only one night. I have slept on worse but I’d give it a 4/10. The little bar there has so much potential with location and comfort. Could literally keep your guests right there if you had a better operation. The bartenders the night we were there were so slow and I mean slow because I’m very careful when I write anything negative about another and their job. One of them had zero energy like she was on sleeping meds. The drinks were horrible but reasonably priced if they were good drinks. I liked the live music and the guy was typical average for that kind of venue but super genuine and cool about what he was doing. I won’t lie, I would stay here again. The location is tough to beat with some great restaurants very close and the price was pretty solid. I could make the bed work for a 2-3 night trip for those conveniences.