The hotel is very convenient and safe. Next to the JP Morgan building, it is very close to Irvine shopping and dining places including Irvine Airport (basically no more than 20 minutes by car). If you want to walk around, there is nothing to do nearby.
The rooms are very clean. If you want to clean the room, you need to ask for it and you may have to tip (I stayed for 4 days without cleaning 😂)
The attitude of the front desk and Valet is very good👍
Valet parking is $45 a day
Overall, it is recommended! It would be perfect if the price could be lower!
This hotel had so many great reviews, but we have stayed here twice, and have had HORRIBLE experiences both times. We are globalists and used points to book. I booked online using the World of Hyatt app, where names of other people staying in the room are added to the ”notes”. I was staying with my aunt and uncle while my husband and mother in law stayed at another hotel where we also have points. Edward at the front desk was rude and unhelpful when my aunt and uncle arrived before me and attempted to check in. He accused them of lying and said he can't see notes on reservations from his computer, and told them that having their names in the notes section meant nothing anyway because ”anyone could hack in and add names.” They also had a printed copy of the reservation with them, so obviously they should have been allowed to check in. I tried to call from the car while driving to meet them, to let Edward know they should be on the reservation, but he wouldn't help and said I had to call some 800 number to have a rep add their names to reservation. Well, I was driving a rental car in traffic, so this was not possible! It felt like he was intentionally trying to make our experience inconvenient for some reason, which was so sad and disappointing. If he was trying to do everything he could to help, but unable, that would have been okay, but he was just unnecessarily RUDE and completely unapologetic or willing to do ANYTHING to try to help, which is why I'm writing this review, and it was also embarrassing for me as a globalist trying to let my family stay in my room with me. When I finally arrived to check in, my aunt and uncle were sitting on the curb outside because they said they felt uncomfortable in the lobby with Edward glaring at them. I checked us in, and Edward was still unapologetic and rude. We are usually upgraded as globalists, but we were not offered this either. The room was fine and clean at least. Also, globalists usually receive complementary parking, but when we checked out, we were charged for parking. I tried to call the customer service line, waiting on hold for 38 minutes before being hung up on. I also tried to use the live customer service chat through the app, but after 41 minutes, no one ever came online. I finally reached the hotel directly, and the general manager, Terry or Kerry? was rude and said the charges were valid unless the reservation was ”redemptive.” I wasn't sure what she meant by that, but I'm done with this hotel.
Outstanding
44 reviews
4.6/5
Price from
₹ 14,650
per night
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Right next to airport, convenient location. No restaurant available within walking distance. Room is clean, nice swimming pool. Parking costs $18 per night. It's too much.
Environment: Suite, with entrance cabinet, partition cabinet, toilet and bathroom in two rooms. Spacious enough.
Facilities: Booked a room with sofa bed, there is a spare bedspread and blanket in the closet, and asked the front desk to add a set of bedding, which is equivalent to 2 beds including sofa, plus 2 large beds for a total of 4 beds, suitable for families with children.
The buffet breakfast is nothing new, but it is not bad.
Parking fee is charged, $19 a day, no one checks the entry and exit. At present, only hotels in California still charge parking fees.
The service is satisfactory and it is quite clean overall.
After staying in an apartment hotel, I will choose such a hotel for more than a week. It looks simple, but there is enough space. The most important thing is to make something to eat by yourself. The hotel staff are very friendly. For personal reasons, they changed the room twice. They politely said that it is what we should do to make your stay here comfortable, which makes people feel very warm. There is breakfast, but unfortunately I haven't eaten it. Parking is convenient, and it costs 9 dollars a night.
The room is spacious and bright, tidy and hygienic, with a wide view. The bathroom has shampoo, conditioner, shower gel and towels. There is no toothbrush, toothpaste and slippers. The hotel has a paid parking lot, and breakfast is available for an additional fee.
One-night stay. Shuttle from airport was prompt however driver did not offer to help with luggage. Check-in at 8:30 PM went fine. Sandwich’s at “Bistro” were expensive but no car and late to go elsewhere. Room was very modern and clean. Bed and linens very comfortable! Huge TV! Sink was separate from the toilet and shower room which I like! Our king room had walk-in shower (no tub). Did not purchase breakfast nor use courtyard. Quiet, business-center neighborhood. Check-out and billing was ok although my address on bill was for address & state hundreds of miles away!
My stay at this hotel exceeded what I expected. From start to finish, the service was extraordinary. From the moment I walked up to the front desk, Brian welcomed me with a smile. I told him I was checking in for my Dads 90th birthday celebration with my family. During my stay, Caroline, the front office manager, made sure that I had everything my family and I needed. Also, during the free breakfast the next morning, Kaysee, was outstanding with making sure everything was warm and there was plenty of breakfast items to choose from. She was attentive to her surroundings. During the short stay, all of the hotel staff was friendly. I was walking in the hallway looking for the pool and Emilio asked if I needed help. I told him I was looking for the pool and he actually took the time to show me what door to go out of. I was impressed with his helpfulness. When I was checking out, Caroline, asked how our stay was. The front desk seemed to really care about us from check in to check out. Thank you Homewood Suites for the 5 star service. ⭐️⭐️⭐️⭐️⭐️
I have a special-needs son and every night or every other night I have to go down to the front desk and get a fresh change of sheets. And for me I feel like I am bothering the front desk by asking for a fresh change of sheets. But Miss Jody never hesitate and gives me fresh change of sheets. Every time I go down there with a smile on your face, and I really appreciate that. Her kindness and her professionalism is amazing and I just wanted to tell Jody thank you for making me feel comfortable here at the Marriott residence Inn John Wayne Airport. The maid service is excellent. The rooms are amazing The maid service is 100% quality. Just everything about this place is amazing and I want to thank everybody that works here. Have a beautiful day🌹🔥🙏🏿
Excellent
91 reviews
4.3/5
Price from
₹ 20,721
per night
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4.6/5
Outstanding
GGuest UserThe hotel is clean and quiet, the bedding is very good, there are paid breakfast and dinner, it is close to the airport, the sound of planes is not loud, it does not affect your rest, there is no supermarket outside the hotel, you have to be prepared to drive to find things to do, and it is close to UC Irvine University
GGuest UserThis hotel is the closest to the Irvine Spectrum Center, which has tons of restaurants, a huge movie complex, shops galore, plenty of parking in several parking structures, easy access to the freeways. We stayed here June 2022 for 2 nights and we had a blast. The thing that made it super cool is the staff. In particular, Angelo in the front desk. We came in early and our suite was not yet ready. He gave us complementary access to amenities while we wait. Then he notified us when the suite was ready. For our troubles, which really was none because check in was at 4 pm and we came in at 1 pm, he gave us free breakfast for two. When we needed anything else, like toiletries, the staff and Angelo helped us quickly. We used the gym and it was bigger than most hotels offer, with several treadmills, ellipticals, free weights, machines, cold water, towels, sanitizers all around. It overlooks the swimming pool and those pools have private cabanas. When we wanted to eat in their garden one evening, the staff turned on the firepit for us to keep warm. The hotel was quiet, no noise whatsoever during our stay. We stayed here years ago and had a great experience then and it still continues to this day. Overall, our stay was awesome.
GGuest UserFacilities: New
Sanitation: Good
Environment: Excellent
Service: Good I was just scared and didn't take any photos. I found out later that I could comment. Very good experience
GGuest UserGreat customer service by the shuttle drivers especially ! Especially our driver Issam! He goes out of his ways to ensure he settle rides for our daily hotel-office-hotel- Irvine spectrum- hotel + nearest airports trips! Always greeting us with a warm genuine smile. He is very thoughtful about our safety. He look out for the entire group of us. He is like a fatherly figure imho! He ensure that I am safe while I stay for 15 days at the hotel. He is passionate about his work and if my memory didnt failed me, he has been working for more than 20 years at the same hotel.! Such loyalty should be appreciated. Sad that I didn’t get to thank him properly before i left to fly back home. I hope to see you Issam the next time I come to LA in 2023, god willing.
CCaixiaobaoThe hotel is good in all aspects, and the environment is also good. The room is quite spacious, and the cleaning staff also cleans on time. The doorman will help with luggage, etc. The overall feeling is OK.
GGuest UserRoom as well as the hotel was extra clean. Superior service in the bar. Food was great - breakfast buffet as well as dinner in the bar area. Staff in the entire hotel was welcoming and pleasant. This was my teams second stay at this hotel and it did not disappoint. Starbucks on site is also great!
GGuest UserOverall it’s a Hilton class hotel, it’s close to the airport, Clean room, friendly staff. Only complain is the $39 parking fee which i didn’t know until I found the hotel keep trying to charge on my Apple Pay account with diff amount, $68, $18, $15, $18 finally I called and found out self parking cost $39 even I am Hilton honor member, if the staff inform me while check in , I’ll not park the car there at least I have a choice instead of feeling got ripped off.
Aanthema2015I want to take a moment to applied this wonderful and almost hidden property here in Irvine California. My family and I have stayed at Hotel Irvine for the past five years during Fourth of July to keep our pets calm and relax. That is a lovely property (see my T.A. Review for our experience there as well...) and we were sad when we heard they were closed due to the health crisis that we hope will pass. When we arrived, we were greeted with authentic and happy staff members to check us in. This is always a great sign of a soon to be successful visit. We took care of the paperwork which took about one We arrived in the evening and we were greeted with big smiles from a very welcoming staff. Very wonderful first impression and it only took one or two minutes at the most to complete the paperwork and we were invited to our room. The room is clean and has the amenities for cooking with a stove, microwave, refrigerator, as well as dishes that made it seem like home right away. The bathroom was extremely clean and even we were treated with designer soap and shampoo that we never had it any other properties which might not seem like much, but it really is a nice touch to show that this organization invests in their guest’s stay. It is a unique time to travel in the world but my family and I just simply don’t really wear masks or anything like that because we are healthy and we stay out of public places for the most part. No one at the staff was pushing us to live or act a certain way, but they all had masks on and we’re very pleasant about what we have to do in this time. Just to clarify, we are not against wearing masks… We were just excited to leave our home and the fireworks behind and just walked in the building without them on because there were no signs to say otherwise. We were not met with any attitude to do anything different or so. We were just greeted with a warm welcome and the staff was pleasant at all hours of the day and night when we needed anything. There is an on-site laundry facility as well as generous snacks that one can pay for in a room that is adjacent to the wonderful gym that is accessible 24 hours a day and the staff will allow one or two members in the gym at a time. When a person finishes working out or training, they will close the gym until they clean it and make it welcoming for the next guest. This is a great touch and I used this wonderful gym that was more than accommodating. The reason why I am leaving this review is I’m still on the property and every time we go to walk our dogs outside, we meet a new staff member or just simply walked by someone we haven’t seen, and they are always smiling and checking on us and making us feel welcome. Any property can have the finest amenities and greatest location, all of these things are great… But this property has great people that take care of their guests and this is the best experience my family and I have invested in in our 10 years in California. We will
GGuest UserWhen I read the other reviews of this property they seemed to fall into two camps: Worst hotel I ever stayed at or First Class Hotel. I always wonder when I see that which are the true reviews. If my stay is indicative of the property, I would say 2 stars is probably a fair score. I will give you the positive and the negatives and try to be fair. Safety and Check in: When I checked in there were two police cars with the lights going in the lobby not letting people into the lobby while they discussed something with the check in people. So I am assuming the reviews that discuss vandalism of cars is probably correct. Cleanliness: The floor and the bed were clean. The bathtub and countertops were bad. The bathtub had mold in the caulking and several discolored patches. I did not use the shower in the two days I was there. The countertops were sticky. I ended up cleaning them myself (it was that bad). The towels ran the gamut from white to dingy gray. I recommend they switch to black towels because while they clearly started the same color they aren't the same color anymore and it makes them look less clean. Bugs: I did not see any bugs. Other reviews mentioned this, so this may be an old problem or in a different building / floor. Bed: Creaky but serviceable. The sheets were thin (If I was actually staying there as an extended stay, I would probably bring my own blanket) and appeared clean. Size: I stayed in a king ”Suite”. It was sized okay, smaller than a Hyatt Place room but bigger than a Motel 6. It had a small love seat facing a TV, room for the bed and a tiny kitchenette and bathroom. No desk area but I used the counter in the kitchen for using my laptop. Internet: Free internet but it gives you a ”This is only suitable for surfing the web, pay money to go 2.5x faster.” Other than about a 10 minute period, the free version was fast enough for me to play YouTube and a video game. Parking: It wasn't as bad as I feared. I was able to find a parking spot each time. Is this the hotel for you? I guess if you are staying somewhere for a month and are willing to clean the room and they give you a killer deal, maybe. Am I going to be staying there again? I stay in this area 2 days a week for business and unless it is the last room for 20 miles, I wont be staying here again. With one week notice there were plenty of nicer hotels at the same price close by. Recommendations for management: Instead of taking the time to write, ”We're sorry we didn't live up to your expectations, we take your concerns seriously,” spend some time working with the cleaning staff to supervise their work. If the property was clean, my guess is your score would go up one full point.