Search Best Hotels in Jackson County

Met my brothers coming from Ohio here, had to be at a sporting event by 7am the next morning and while the location was perfect for us this property wasn’t. Very outdated and ceilings leaking. Furniture in lobby heavily stained. Property is also a long term rental. Vehicle with flat tires in lot that had been there a long time. Everyone that smoked congregated outside of lobby, my room was right above there and smelled like a 50 year old ashtray. Broken tiles in bathroom and everything felt unclean. The lady doing check in was nice but I had to stand in the lobby while she had a smoke break.

Stay as far away as you can from this place! I'm going to try to be as objective as possible here and will point out the goods things. 1. We arrived at 8 pm. When we arrived we were told that our rooms were not paid for and we had to pay. However, I had two prepaid rooms through the Hilton website. We waited for almost two hours. I called Hilton three times and they said to the front desk staff that it was paid for. The front staff called the manager and finally they ”allowed” us to go to our room and was told that things were going to be settled in the morning. The morning came and a different staff member told me the night staff forgot to change the reservation from credit card to prepaid. 2. The beds are OLD. Our king size bed had a hole in the middle and absolutely no support. I believe that it's one of those mattresses that you can flip, not sure but I believe it was. 3. The hotel offers clean up/tidy up every other day. We stayed Tuesday to Friday. On Thursday morning at 10 am we get a knock on the door. The lady asks what we needed. She handed my husband trash bags and towels. Yup, we were supposed to take trash out by ourselves and I guess keep piling towels one on top of the other. I called the front desk and asked for our room to be done. We come back late at night. Trash was out and old towels were taken. However, the beds were not done. Rolls of clean sheets were left on our three beds/two bedrooms. Yes, we are supposed to make our own beds. Good things about the hotel: Breakfast. It was good. However, the waffle maker was broken. Room products. They have Seven products and they are pretty good. They do not leave your skin dry. Ac/Heating Unit. They work as they are supposed to. I stay in hotels all the time. Some for professional reasons and many more for family vacation. This was a family vacation. This place is good for a one night stop and done. Manager needs to work on training their staff and updating the beds.

travel takes me to many locations with the opportunity to stay at a broad range of hotels. I was here for only one night, but have to say this this one of the best hotel experiences I have had in quite a while. The hotel is new so not yet subject to the wear and tear of time. However, one can tell that there has been an attention to detail to keeping this place spotless for guests. The lobby is spacious and well-lit with plenty of seating for dining or lounging with colleagues. Breakfast was prepared to order and very good. The lobby has some additional seating areas that offer some privacy which I used to conduct some work while hanging out there. The room was perfect - modern, clean, and comfortable. The service was outstanding from the moment I arrived for check-in, asking for help with local restaurants, and the bistro. Lea (sp) was particularly helpful. This hotel will become my go-to location to stay in Jackson in the future! Highly recommend.

Check in was really strange at this hotel. As if we were inconveniencing the desk clerk when we arrived (after the MSU football game in East Lansing). My brother in law reserved 2 rooms for he and his wife and for my husband and I to stay after the MSU -Ohio State game. He reserved 2 king rooms at least 2 months prior. Yet when the 4 of us checked in after the football game, the desk clerk had trouble finding our reservations. It took forever to check in. Then she assigned my brother in law to a 2nd floor room and assigned my husband and I to a 1st floor ADA room...by the elevator and the ice machine. I’m pretty sure they messed up our reservation and stuck us in the only king room left. The clerk refused to move us. The lobby was clean. The room was absurdly tiny. There was no chair (even though the website description includes a chair). There was almost no toilet tissue left on the roll. When we returned from a quick dinner at the nearby Red Lobster (a nice easy walk away), the free sodas, snacks, and fruit were all put away and no longer available...not mentioned to us or offered when we checked in. The bed cover was very thin and there was no blanket available, not even one in the closet. The bed was comfortable and the room was clean. The bathtub area was dated. The caulk was old and cracked, the wallpaper needed repair, the shower curtain was in bad shape, and there was rust around the tub drain. The mini fridge was in good repair, but there was no microwave in our room. Brighter lighting would’ve been welcome. The HVAC worked well but was noisy, making it hard to sleep. Breakfast was the usual options. We grabbed a quick cup of coffee before hitting the road and would’ve appreciated lids for our coffee cups. When my brother in law sat to drink his coffee, the chair completely collapsed. There was no staff to notify; we put the chair to one side. Thankfully his quick reflexes averted injury. All in all not a terrible hotel but could use some updating and more conscientious staff at reservations/front desk.

Hotel was good, good location for where I needed to go, first time stay at Tru and boy what a disappointment. Go downstairs for breakfast and asked staff who was laid back on sofa, where are the eggs? She replied in a not so friendly way there are no eggs today, no explanation no nothing. Last time I will stay at this chain, all hotels in area serve breakfast with eggs, if it is an order issue the manager should be reprimanded, if a staff didn't feel like making eggs issue the manager should address it. I thought I went to a third tier chain motel!

I had to use 20,000 points to stay here but it was worth it the motels very clean and in good shape and managed well and we had a suite at two queens. The bedroom very comfortable sweet girls, extra room and purposes normal but being in this jail area is probably one of the better motels it’s $100 room but it didn’t cost me anything but 10 days the points go down to 10,000 but oh well yeah we’re down here golfing in Jackson cell if I was in the area I would stay here again for sure