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The check in was very good, an agent with a spontaneous smile assigned us a very quiet room with a beautiful view. The super clean room, with everything you need, excellent bed, towels, amenities, we didn't have to request anything. Delicious dinner, reasonable price, convenient parking in the building, very good service.

Parking in the underground parking lot is very convenient. Talk to the front desk when you check out. There is no charge when you leave the garage. The hotel lobby is not bad, the rooms are relatively old, but the hotels in the central cities of the United States are almost not old. The room was quite large, the air conditioning was very noisy, and when it didn't stop, the cold wind was blown for a while and the hot wind was blown for a while. I booked a room with breakfast, but at the end of the day breakfast was still charged separately, and I was drunk. The quality of reception staff at the reception varies, and there are a few female receptionists who come here for a while, business operations are unskilled, and their attitudes are very general.

I've been coming to KC about every other year or so, for approximately 20 years, for work. I almost always stay at The Raphael Hotel. PROS - The hotel has that unique, kind-of-eccentric feel to it that I've found in some Autograph hotels. It has a personality, and feels somewhat European - Great location. There are shops, restaurants, museums, and beautiful houses within walking distance - Friendly staff. Tracee, a front desk agent, was helpful. David has been helping me with my bags for 17 years, and I understand that Bob has also been there that long. - I collected Bonvoy points - I received a complimentary upgrade to a suite. I'd requested a quiet room via the chat function, and they assigned me a room at the end of the hallway - They recycle, and have moved away from small plastic bottles to large refillable bottles - Pretty views from the top floors - I always have a drink and its charmingly-named neighborhood restaurant/bar, Chaz. It's quirky, like the rest of the property. Last time, a guy sat at the bar with his dog. This time, they had a musical duo (two older gentleman). Live music in a small setting can sometimes be annoying, but these guys were enjoyable, and the room was into it - The basic five requirements were met: The room was clean. It was dark at night. I could control the temperature. It was quiet. The bed had a top sheet. CONS - While Chaz has a certain je ne sais quoi at night, it's a little dreary at breakfast time

I’ve now stayed at almost every 21C hotel (I haven’t been to Iowa). Gets an overall five stars with some stronger points and some weaker points. Strong: the artwork this time around was poignant, the thought provoking, and cohesive. The restaurant and restaurant staff were outstanding (The Savoy, reviewed separately). Their room service was awesome too. The beds at 21C have always been comfy and I like their toiletry products. Weaker: The front desk staff was a mixed bag. Generally helpful and nice, but I was received more coolly here than some other places. Housekeeping. I 1000% understand we are still struggling with COVID and the economy and labor issues. And I don’t know who had my room previously, but there were several small shards of glass in the seating area, there was a pair of underwear behind the couch (which I didn’t touch and left there), and I somehow found a pair of dried up old contact lenses on the bedspread. Please note, the room was generally clean and well appointed, but the three things I mentioned were pretty big things. Also, if we aren’t going to go back to having minibars (which I’m fine with), can we have mini fridges in the rooms? I get you’re trying to up-sell room service, but I would just like to be able to chill my water or have something cool to drink without asking for a (too small) bucket of ice. Would stay again. The positive far outweighs the negative. Tip: no valet parking, but there is a garage across the street that charges 10 bucks a night.

I have traveled many places and dealt with many of industry employees. Albert, by far, has been the most accommodating. He has made my stay extremely comfortable and made sure if I had any needs they were fulfilled. That type of hospitality is very rare. Marriot has one of a kind employee that emulates charisma and care. I sincerely hope marriot sees this, because he is extremely caring and courteous. I would come back with my family on vacation here, primarily because of how I was treated by Albert.

I booked this hotel as I have not stayed here previously and wanted to try it out. The GM Jeff checked us in and noted that we have been upgraded in our room, though it appeared to be in the room I booked online. He told us that to get to our room, we should go outside to the parking garage elevators, go to the fourth floor, cross over to other elevators to get to the sixth floor where our room was located. We were surprised by this, and soon realized that if we just take the elevator right by our room straight down, we were at the elevators right next to the lobby, where we were checked in. Why we were given these bizarre directions, we have no idea. When going to bed, we noticed that there was dried blood on one of the pillowcases, along with an old stain on the comforter. We got rid of those and called the front desk to let them know about this. In their embarrassment, they comped us one night. The concierge service was OK but on the day of discharge after texting in the morning about extending the checkout time, I texted about getting help for getting our bags to our car and never got a response, so I contacted the front desk myself. A disappointing and gross experience and not really sure this hotel is worth the value that is placed on it. No idea why the GM gave these odd directions; is it so we don’t come back again?