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Room was not good as expected. Service was fair. Location was decent.

Booked a room for a friend, . Wasnt to thrilled with the tub needing to be reglazed. The paint was chipping off in 2 spots. Also upon entering the room, there was a dried stain from some sort of leaking substance at the entry of the doorway. You could see the trail outside leading into or from the room.

I love this hotel. It's pricy but you get free parking and it's by all the shops and the airport. Laundry on site. Very clean. Very nice staff. Bar, lounge. Nice beds. Cool place.

We were stranded, flight cancelled last minute due to Las Vegas high winds, our connection. Tired, weary and feeling hungry and grungy, we made a reservation and then called to inquire. ”Is there a courtesy airport pickup?”, ”Yes M'am, I'll be right over!” Music to our ears. And! The place is bright, cheerful and spotless, with plenty of coffee, tea and smiles. We are in love!

I just completed a 9 day stay at this property. It is a very clean hotel and the rooms are modern. Having said that, I do feel that the hotel management is taking advantage of the Coronavirus pandemic by not providing any housekeeping service for guests, regardless of length of stay. I have been working and traveling steadily since the pandemic occurred. Every other hotel that I have stayed at has reduced the frequency of housekeeping service to guest rooms to every other day or 2 or 3 times a week at the least. I was always informed of this when I checked in. I was not informed that this Homewood Suites was not providing any housekeeping service to any guest when I checked in. It was only when my room had not been serviced for 2 days that I had to go up to the front desk (they never once answered the phone the entire time I was there)to inquire what was happening with housekeeping. The lady at the front desk confirmed that no housekeeping service was being provided and gave me a large trash bag to put my accumulated trash in. I was never informed as to whether I was receiving a discount on my room rate because no housekeeping was provided. Even though the hotel was far from full occupancy, I was also being charged $12/day for parking, which I had no issue with. Had I known this hotel had eliminated all housekeeping service, I would have stayed elsewhere. I work 10 to 12 hours a day and hate coming back to a dirty hotel room. I am a long time Diamond member and feel some housekeeping service should have been provided

I have stayed at this establishment many times over the past 4 years. I have seen it been a nice safe haven, then go down hill with pot smoking and parties, then back up again to being a nice place to stay. The front desk staff has always been good at customer service even though the manager isn't. During this stay which has been longer than my usual I was informed by the Manager that I had to leave. They refer to this as the ”28 day shuffle.” This is clearly against California Law Civil Section 1940.1. Hoteliers try to do this so that they don't have to possibly go through the eviction process for someone that stays over 30 days. When I informed the Manager that this was against CA Law and gave him the code section to read himself, he just didn't care and basically dared me to report him as he is above the law. He violates several CA laws, renting rooms that only accomadate 4-5 people to a group of 7 people. They don't change the sheets as they should unless you call them on it. Again, let me say the front desk staff is good but this Manager is one of the worst I have seen. I understand from the staff he has a very short fuse when it comes to his temper. He is in the hospitality business, there is no room for that kind of demeanor. I will be filing suit in LA County courts to stop this individual from doing this to others!