Everything starts on my arrival at the Courtyard of Marriot at 505 Milwaukee Avenue. Lincolnshire, IL 60069 on August 28, 2023. As a businessperson, I travel all over the country always using the Marriot to stay, and for that, I have ambassador status. With a previous reservation until September 27, 2023, I found out that the place I was working for let us know they were going to be closed by September 4 for the Labor Day holiday I let them know that and I was able to leave and come back September 5th with no extra charge to my account. Upon my arrival, I was told by the front desk person that I would have a complimentary breakfast, but this person never told me that was only one day. The hotel charges me for breakfast four times when I have one free. I didn’t complain or anything. In the two weekends I spent in the hotel were people making loud noises and running by the halls after midnight and no one did anything even after I called the front desk to let them know. I have an emergency to be in a different city by Monday and I explained to the manager that was an emergency she told me they were going to charge me for an extra night and that was a policy for leaving before all my colleagues stay for two weeks and leave, I will be going to be charged because I need to leave in an emergency. For me this is a weird policy, the manager explained that the hotel paid a toll during the pandemic and that was the reason for the policy, and I would like to know who did not pay a toll during the COVID pandemic. Also, I have already stayed in this hotel for three weeks, and most probably I need to come back, but not to this hotel for sure. Today I went to the front desk and asked the manager if I could change my departure day and she told me that they would charge me for an extra day because I already said that I was staying until September 27.
The hotel room is very large, we booked a two-bedroom room with a living room, 2 bedrooms, each bedroom has a separate bathroom and cloakroom, with kitchen, refrigerator, washing machine, you can cook for yourself. 3 TV sets, our family of 4 lives in such a room more than enough ~
A typical leisure resort hotel, located in the suburbs, next to the golf course, tree-lined, many foreigners hold engagement ceremonies, weddings, party parties, weddings that meet elite Indians, wonderful, National Day holiday and It’s really good to have a synchronized flower garden in Washington and New York. The atmosphere and cooking of the restaurant are superb, the key is the price, the price is very affordable, great.
We are currently staying here while I make this review. This is our 5th day here. We have 2 rooms. It’s clean and tidy, pool is not heated which is a bummer as kids love to swim but it’s snowing at this time even though it isn’t winter yet. Housekeeping is great, the ladies tried to speak english as I tried to speak Spanish. Breakfast was better than other hotels and the lady staff was very pleasant and attentive. The place is not in a busy area which we liked as my daughter’s daycare is just beside this hotel. The front desk person I spoke with though this afternoon needs training in customer service as his service was -meeeeeh. I asked him a question about looking at another room with connecting door, I got complete silence with him looking through printed papers... I waited in complete silence for him to acknowledge that he heard me but he just clicked on the keyboard making me guess if he heard me at all. I asked if he heard me and said,”yes, I’m checking the rooms.” It’s either he is really not a friendly and approachable person but he as a front liner should learn to have these customer service traits. I guess it’s not just me as my husband also noted it first day when he checked the rooms. We are moving to another hotel nearby anyway.
We arranged for the bridal party for our son's wedding, along with other wedding guests, to stay at the Lincolnshire Hampton Inn which was a few minutes from the reception at the Chevy Chase Country Club. The accommodations at the hotel were the perfect venue for the bridal party to get ready on the day of the wedding, including a separate room with mirror and makeup chairs for the bridesmaids that were provided by the hotel. The staff was very accommodating, the suites were well- appointed, clean and spacious enough for everyone to meet and take pictures, and the shuttle bus that took guests to and from the hotel to the reception was a bonus. I would highly recommend using this Hampton Inn for anyone who is planning a wedding in the area.
Stayed here 4 nights. Location was excellent for quick access to both northern IL and Chicago suburbs, as is right on tollway. There are no restaurants close by as it’s not really in a town, but Deerfield is 10 minutes away and has a few places to eat. Price was very reasonable for what can be a pricy area. Hotel is large. Was well kept, and had decent breakfast with hot food items. The negatives are that the tollway is noisy, the pillows were awful, and if you have the misfortune of being assigned a room that has a connecting door to another room, and that room has a family in it or evening visitors, you’ll hear lots of noise! The hotel seems to be a launching point for servicemen affiliated with nearby military bases, so their families are staying here.
After driving for almost 3 days we checked in at the Buffalo Grove, Illinois location. We were exhausted. Mandy, the manager, made the whole procession quick and easy. The room is very clean and spacious. Mandy and her staff were quick to provide anything we needed. I hope Mandy receives recognition for her outstanding service. The staff are awesome too! I strongly believe the amazing service we received is due to Mandy's superior managerial skills. We highly recommend this Extended Stay in Buffalo Grove Illinois. We've been here 2 weeks. More than likely we will be here another 2 weeks or more while we are house hunting. Because we are happy here we are able to take our time finding our new home. I want to thank Mandy and her staff for making our stay here feel like a home and not just a hotel Signed, Bryan and Anndrea A
My husband & I were in the north suburbs for 2 weeks, and chose this long-term stay hotel because of its optimal location for our purposes. I am extremely ambivalent about it. On the one hand, we got a clean, well-located room with a kitchenette for a very reasonable price. There is also a nice guest laundry facility with six washers and six dryers. On the other hand, there were a lot of glitches. 1) At the time of reserving, we requested a first-floor room; we did not get one, even though the hotel was clearly not full. 2) The so-called ”fully equipped kitchen” -- unlike any other long-term stay hotel we've ever stayed in -- did not provide pots & pans, or dishes. If I had known this before we left home, I could have brought these items from home. 3) Our bathroom sink clogged up almost immediately, and we were told that there was no maintenance person (”we're trying to hire one”). We were further told that, due to budget constraints, they could not call in an emergency plumber (this was on a weekend), so I got a plunger and a bottle of drain cleaner from the front desk clerk, and went to work on it myself. It took 24 hours for the drain cleaner to open the clog. 4) The bathroom toilet clogged twice; the first time, I was able to resolve it with the borrowed plunger, but the second time they told us we would simply have to move to another room. As we had a lot of stuff, this took us 2 hours, even tho the new room was just a few doors away. 5) The guest wi-fi was weak in the first room, and nonexistent in the second. We also had minimal phone reception in the second room, so couldn't even hot-spot; I had to sit in the lobby with my computer to accomplish anything online. If it were not for the wonderful location, I would have given this hotel 2 stars rather than 3.
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3.6/5
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