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A well-regulated hotel, just on a business trip, just near the airport.

I arrived at BWI at around 11:40pm and rushed to call the shuttle from the hotel as they informed me earlier that if I didn't call by midnight, I'd be on my own to get a ride to the hotel. I was stressing as it was the first time I ever traveled alone. I called them at 11:50pm whew!! but plenty of time before 12:00am. So I thought, first they put me on hold... then hung up, next call... No answer and hung up. Now I'm spazzing. Finally a shuttle will be there in ...15-20 mins huhhhh?? so there i am standing alone at midnight by myself ( a 55 yr old woman) half hour goes by... I call hotel again and not easy for someone to answer. Oh the shuttle got full I was told so they have to send another one, REALLY so another 15 mins go by no shuttle, half hour later, I see the shuttle, here it comes....and flys right by me as I'm screaming STOP!! around she goes, 10 mins later she's finally here at 1:15am and then says she's been there. they told her DOOR 15 I said I was at LOCATION 15. Mad before I even got to hotel, once there..a cooler full of sodas to buy and not one DIET soda..I'm going to bed. No blanket? just sheets I was cold so I went to front desk to ask for a blanket, Sorry their locked up, heres some more sheets. In all fairness they looked to be very short staffed. and the room was clean but not worth the price

Just checked in today for an extended stay for a summer internship. Front desk staff was friendly and helpful, especially Romello! Smooth process to get checked in, nice, well appointed room (studio suite Queen), kitchenette has a good supply of pots, pans, silverware, plates, glasses, and cooking utensils. No nonstick fry pans and no oven, but has a microwave, toaster, two burner electric stovetop, and small coffee maker, as well as a full sized dishwasher and fridge. Pull out sofa is nice for the occasional visitor. Looking forward to checking out the complimentary breakfast tomorrow morning. So far so good!

The room smelled like mold. My pillows smelled like mold. If I hadn't been treated so poorly when I (finally) complained, I would be satisfied and happy. That's not what happened though. I arrived at the Hilton Garden Inn BWI around 9:30pm, plugged in my computer, unpacked a couple of things, and went to the restaurant across the street. I couldn't find anything decent, so I came bad to the hotel, picked up a mediocre salad, and retired to my room. The room (Rm 139) smelled musty. By now it was going on 10pm, and I had to be up at 4am for a 6pm flight. Changing rooms would be a hassle, and maybe it wasn't so bad. I ate my salad and watched a little tv. It still smelled but it wasn't terrible. Eventually, I climbed into bed and layed down. The pillows smelled bad - like really mildewy. I laid in bed for 15 or 20 minutes. It was really bad. Got dressed, packed up, went to the front desk. Told the fellow at the front desk that my room smelled terrible - mildewy - and that I couldn't sleep. ”I can't move you. I don't have any rooms that aren't more expensive. If you want a different room you'll have to pay more for it” I explained that my room smelled like mildrew and that he needed to move me. ”Did you tell anyone at the desk earlier that your room smelled bad?” I was stunned. No - I hadn't; i didn't want to be a problem and moving would be a hassle, but now I couldn't stay there - it was a problem. He repeated that he couldn't move me unless I was willing to pay for a more expensive room. He must have told me I needed to pay for a more expensive room three times. Eventually I said you can't leave me in a room where I'm sleeping on mildewed pillows - that's a health hazard. ”There's no health hazard in this hotel. Why didn't you complain earlier?” Now I'm pretty angry. I say, ”Because I didn't. Are you saying I'm lying? Why on earth would I come to the lobby at 12:30 in the morning in advance of a 4am shuttle to the airport making up lies about mildew?” He tells that he doesn't know what I might do and that he can't do anything unless he can have someone come check out my room. ”When?” I ask. He can't - won't - tell me. I say, ”I can get you a pillow - you can smell the mold for yourself.” ”Fine,” he says. I leave to get a pillow, which I bring back to the desk. He sniffs it. ”Do all the pillows smell like this? Is this the only one?” I tell him that yes, all the pillows smell like that. I am relieved; a new room is in sight. Now he just stares at me, unconcerned. ”Sooooo?” I say. ”I have to get someone to check out your room.” ???????????? ”When?” He shrugged. ”Can you ballpark me? 10 minutes? 15 minutes? an hour?” He shrugged, then, ”I called him. When he gets back.” ”Is he on the property?” I ask. His response: ”I don't know”. I take a seat in the lobby. Five minutes later a different fellow comes over, and we walk to my room. I open the door and he sticks his head in. ”It's bad,” he says. ”Let's go.” Back at the front desk, the n

Customer Service with a smile. From the moment the shuttle picked me up, I was transported back to a time where service was personal and positive. Lay, the driver welcomed me back to Baltimore and engaged in an lovely conversation taking us back to our DJ days in the Baltimore club circuits. Lay epitomized what excellent service is with a friendly, welcoming attitude. Upon my arrival, early am, my room was not ready as I arrived on a redeye from the west coast. Kawan, at the front desk, handled the situation like a champ, she offered me a complimentary breakfast voucher, while she finds an available room from the early checkouts. I grabbed a few breakfast items and before I even say down, Kawan appeared with my room keys, and a huge smile! Lay and Kawan restored my faith in excellent customer service and turned a day that had the potential to be difficult (Redeye, jetlag, schedule) into a great way to start my week on the east coast. Kudos to both!

The room structure is unreasonable, and the bathroom shower can't be fixed. Service and breakfast are OK, the gym is small, there is no equipment, the key is the smell. There are a lot of equivalent hotels nearby, it is not recommended to choose this, it is a relatively poor Spring Hill.

We brought a busload from Las Vegas of savvy and well-traveled seniors to stay at this hotel for our 5-day tour of Washington, DC, Baltimore and Annapolis. Amazingly, we did not receive any complaints on the accommodations during our stay. We had a mixture of 2 bedrooms suite, singles, doubles and one studio. The people were delighted with the cleanliness and the comfort of their rooms. The breakfast had a large selection and was plentiful. More fruit and sandwiches were brought out on request. The staff was super helpful in assisting us with any needs that we requested (additional towels, toiletries, directions and use of the public areas for social activities). I was more than pleased that I booked this property for our trip to that region.