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Wow. The service and staff interaction at this property was incredible. From EVERY person at the front desk to EVERYONE at Starbucks. Room was clean and appropriate. I’d hire every person for my company based on their friendliness, professionalism and enthusiasm for great customer service. HIGHLY recommend!

We had a conference at this hotel and booked here as the pic on the website showing it’s a nice hotel, but I should also read the reviews. The hotel is terrible, dated, smells and not friendly staff. The bed room only has one exposed power plug you can use to charge your stuff. I had laptop, iPad, iPhone and I watch and I was charging couple in the bathroom. The rest of power were behind the bed or the tv stand very hard to read to. The TV in my room did not work, I called the front desk and they told to use the switch in the room entrance but still did not work. They told me to come down and get new remote. What a customer service. The bathroom towels are small and not good for drying someone after shower. The breakfast buffet is lame for what you pay. $19 plus plus. No coffee in the room, no ice bucket, no laundry bag. I saw basic stuff missing at this hotel, I had to say it was beyond poor. For sure I will never stay here or even recommend it. When I told the front desk lady about the power outlet and the TV she talk to the manger in a very not friendly way aka rude. I thought it was only me, all my colleagues were not happy about their stay here. Next time I will let the event organizers not select venue like this or I will not invest in an event hosted by this type of venue.

Great location. Pools awesome for the family. The only reason Im giving this review is because of one person who made our Christmas weekend. A nice young lady named Kelsey. We struggled to get proper service until she came on. She went above and beyond to make our stay as comfortable as possible. She was the saving grace. Literally moving as quickly as possible for any need. When I went to the front desk unless she was working. I would wait 5 10 15 minutes for help. I checked in on Christmas eve an Checked out Monday. All 4 days the only time I felt helped was when she was working. I probably would have checked out otherwise. I would have went across the street to the Regency. When I come back. Which I do often, only the night usually. Some staff were OK, there was only one who truly knows what customer service. Thank you to her. My stay waz great because of it.

It has been 10 years since I've been to the Westford Regency. I was Manager of Corporate Services for Aspect Software for many years and handled corporate travel and did many functions there. At the request of a friend, we went for Sunday Brunch today. The food was practically inedible. Got their at 11:00 when Sunday Brunch started. All of the entrees were overcooked and so dry you could barely swallow the food. The menu listed on the website said they had a carving station of beef, Turkey and ham...it was brisket and pork. The shrimp cocktail was overcooked and hard as a rock. ....never have I had shrimp cocktail so bad. Even the desserts and muffins seemed old and dry. The only thing edible was the omelette station because it was made fresh. So for 2 people it cost $94 with tax and tip for food that was absolutely horrible. This hotel has the same furniture since the 90s. The entire hotel hasn't been renovated in so many years. Won't be returning!!! Very disappointed!

Our family stayed at SpringHill Suites North Devens Corner two weeks ago. Although we were in town for an athletic event at Progin Park we were NOT part of the Mass Soccer Association group staying at the hotel. I have no issues with this physical property-it is fairly new and well maintained. Outside of the hotel was clean and well kept. There were luggage trolleys available and working elevators to the three floors. The first floor included a medium size heated pool area and separate workout/fitness room. All equipment was in working order and the pool area was clean when we arrived. We also used the laundry facilities while we were there. All machines were working and only $1 a load. The laundry area did have a lot of debris and trash on the floor though. We arrived a little early and after a mix up with our room, we settled in. We were notified upon arrival that the hotel was overbooked. Which was a huge disappointment to be moved from our pre-booked room. We are rewards members and book using the app for this very reason, so we will never be bumped from a room-but we were. That issue was cleared up with the help of front desk staff. I found all the staff to be friendly and accommodating. There is an outdoor seating area and an indoor lobby seating area where the breakfast is held. The free complimentary breakfast was good with a variety of cold items, two types of fresh fruit and three hot items (breakfast sandwich, sausages and pre-cooked omelet bites). This area was clean and the staff was VERY attentive and kind. Pool met our needs and was heated and clean-no hot tub. The room we had was a suite and had two full size beds and an older style pull out couch. The room was clean, bathroom was a split and was clean. Beds were comfortable and clean. There was only one TV for the space. Kitchen area had a sink, microwave and mini fridge. All were clean with a small coffee maker. After checking in and getting settled we used the pool and went to our event and dinner. When we returned we saw a very different hotel. The hotel was in fact sold out and the lobby area was FILLED with parents from the Youth Soccer Organization event. They had taken over the lobby and breakfast area and were occupying every table. There were also excessive amounts of alcohol and drinking. In coolers, open containers, in bags on the floor, set up on the tables-pretty much everywhere. It was very apparent that these 50 or so people were intoxicated. Where are all their children you ask? Running wild in the hotel. We saw kids ranging from 3-15 trashing doors and hallways, spilling drinks on the floor and carpet, grinding food into rugs and on doors. While returning to our room I observed kids opening creamers in the free coffee area and pouring them on the floor and throwing them at doors. It was disgusting. I am appalled that a hotel would allow and encourage (by allowing them to occupy and drink in this public space) such behavior. I have stayed at Marriotts aroun

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When searching for the best hotel stay for a business trip close to Lowell, MA, I called the Hampton Inn in Westford, MA and that is when I spoke with Yolanda Munoz - she answered every question and with professionalism and kindness! I was fortunate when I checked in that she was the staff member who welcomed me and because of her, I enjoyed a great stay! This is a fabulous hotel close to Lowell and surrounding towns, etc. I also want to add that along with the welcoming hospitality this was a very clean hotel! Would stay there again for sure! Thank you, Yolanda - you made all the difference!

Very modern, updated classic New England Inn. Upon entering our room, we noticed an unpleasant odor. They immediately upgraded us to a new room. Rooms were spacious and beds were very comfortable. There was a nice patio out back and a front porch with rocking chairs. It did include a nice complimentary breakfast.

The hotel is very quiet and the breakfast is not very good but the quality is good. Coffee is available throughout the day and is especially suitable for family travel, with a king size bed and a sofa bed. The hotel is located half an hour's drive from the city center (if it takes about 53 minutes to get to and from work). The parking lot is big and you don't have to worry.

I've stayed at this hotel last year and I had a favorable experience. This time I would say the stay was a different experience. What a difference a year makes! The hotel is fairly new and appears to be decent when you arrive. When I got to the lobby there were two people waiting for the hotel clerk who was no where to be seen. After about 15 minutes the clerk waltzed to the front desk and proceeded to take care of the people in front of me. For some reason it took an inordinate amount of time to check the people into the hotel. No idea why. Then I finally got my turn and it took about 2 minutes. I get to the room and I find a pretty nice set up with a one bedroom room with a kitchenette and living room. Upon examination I see a lot of issues: 1) The walls appear to have had holes in them that were newly patched but not painted (see picture); 2) There are burn holes in the rug in the living room (see picture); 3) The remote in the living room has no batteries; 4) The body scrub is empty in the shower; 5) The safe is locked shut. I guess I don't understand how this room was rented out with all the issues. Also, who checks the room to make sure the remote is functioning, the body scrub is filled and the safe is operational? Seriously, here's a thought for management: Instead of all virtue signaling signs in the parking lot for parking for vehicles carrying multi-persons and EV's, how about just getting the basics down in the rooms and get people at the front desk that are present? It really shouldn't be hard! I will say that the two ladies that were making eggs, french toast, home fries and bacon were delightful! They were cheerful and easy to approach. They made great eggs too! Overall, I'd say get it together Element Chelmsford! You are missing an opportunity here. I travel a great deal on business and personal and I can tell you I will be avoiding your hotel in the future!