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I am typically hesitant to book a hotel not part of a familiar chain when traveling for work, but I'm so glad I tried this hotel. It exceeded expectations. I found it on a travel site while looking for a hotel near my work meeting. From the moment I walked in, the staff was welcoming and accommodating. I needed to print something late, and they generously helped without question while calming my work stress with an intriguing conversation. The rooms are updated while keeping the charm of the building. I highly recommend it and will choose to stay here when visiting the area.

This was my second time staying at this hotel for business. My first experience was just ok. But this second time was horrible from start to finish. First off... its old. Just doesnt feel clean and honestly doesn't look it either. Front desk put me on the 1st floor next to the door going to the streets... I wouldve stayed but the tv didnt work!! I went to the front desk to get another room... preferably not on the 1st floor... I was denied. The second room was just as old and dirty looking with stains on the sofa and ottoman. I tried to take a shower but the hot/cold lever broke off. Crazy. Then I tried to store my food in he mini-fridge... But theres a button that you press that only allows the power to be on for 2 hours!?!?!? How cheap do you have to be to install that??? Side note... the room rate was $150. They held $400 on my credit card!! Im a Gold Bonvoy member and return customer.... so ***? On the same business trip I stayed at other (Better) Marriott properties that only held $180... maybe $200. That credit card hold and putting me on the garbage 1st floor felt Racial!! But ofcourse there is no proof!! Just terrible customer service!! Ill never stay at another Courtyard. Period. But Dont say I didnt warn you about the palo alto/los altos location. Ive stayed at Motel 6's that were cleaner and more comfortable!! And theyre Racists!!

I must’ve been the lucky hotel guest to get the jet engine in the bedroom closet because I am surprised to see no other reviews about it. I came to Residence Inn thinking that it would be a Marriott quality experience. I stayed with my daughters for four days and should have checked out after the first night. We tried to keep the room at 70°. The air-conditioning unit/furnace was locked behind a door in the bedroom. Whenever it would turn on it would rattle the entire door and literally sound like a jet airplane about to take off. It woke me up EVERY TIME it turned on throughout the night and it was so incredibly loud. We tried turning it off for the night, but immediately the temperature of the room would jump up to 76°, so we dealt with it. Again, we should have left. BEWARE OF ROOM 137! My daughters tried sleeping in the hide a bed. When we pulled it out there was no bedding, and no bedding to be found in any of the closets. We called the front desk and a man delivered the bedding without saying a word. No smile, no words. The hide a bed was so incredibly uncomfortable that my daughters just ended up sleeping on the couch instead. We have slept on Marriott hide a beds before, but nothing so terrible. After our first full day being out in the city, we decided to come home and get in the hot tub. We opened up the towel bin to find only a few towels and some garbage. I also noticed that there was hardly any pool furniture. Maybe one table and four chairs? We got in the hot tub and enjoyed ourselves while the jets were going. As soon as the jets stopped and the water was still we noticed a layer of bugs all over the hot tub. We immediately jumped out and left. Is the hot tub ever cleaned? As we would walk back to a room I would notice piles of garbage in random corners, and bags of garbage left outside of rooms and in the parking garage. Sometimes they would stay for days without being picked up. I must’ve missed the memo that rooms are not cleaned every day either? There is nothing posted anywhere in the room or in the hotel. Again something I was not expecting, maybe I missed the fine print. I wish this “hotel” would take care of the rooms and hallways and keep them maintained as well as they take care of the lobby and breakfast area. My family will not be returning.

I had an incredible experience staying at SureStay Plus of Best Western in Mountain View. Manager Samir was a fantastic asset to the hotel, always ready and willing to help with whatever we needed. The bed was incredibly comfortable and the room was peaceful and tranquil. I was able to take long, hot showers with hot water coming out of both the tub and sink right away. The breakfast was amazing, with so much variety - from fruits, eggs, meats, breads and more. We had access to speedy internet and a TV with a great selection of channels. The staff were friendly and helpful with all our needs. I was extremely pleased with my stay and would highly recommend it to anyone looking for a fair and honest service experience.

I stayed at this hotel for the second time. This is a Marriott hotel, with a kitchen, cooking utensils and cutlery. It is very convenient to cook. Hotel transportation is convenient, breakfast is available, and there are more varieties to choose from. Pure American style, you can experience it.

The breakfast was okay, the milk, juice, bread and fruit were all self-collected. The room is suitable, and the price is relatively good, free parking.

The front desk was very responsible, the accommodation fee was deducted, and the front desk actively communicated with Ctrip to explain the possible reasons. The best thing is breakfast. The parking lot is very convenient, just on the ground floor.

We had to come to town for appointment at Stanford. We had no idea where we were going, but this quaint, friendly, little motel was perfect! Lovely garden area to sit in and relax under the tree, breakfast brought to your room at your appointed time, pool. We will definitely be staying here every time we come to Stanford. Don’t want to give away our little gem. Very special place

Very very good hotel The whole process is the most satisfying one. Long-term rental and short-term rental. Foreigners are very friendly. The facilities are very good. The swimming pool is too small. This day, you can't swim. It doesn't affect the other.

First off, I'd like to give a shout-out to the night shift front desk person Tony. He was very courteous and thoughtful in helping me on my arrival day (12 midnight) and assisted with all my needs. Thank you Tony for your efforts! For the hotel in general, it seems the place is understaffed but I believe that is how other hotels operate nowadays post COVID. The location is great and is right in the middle of where I want to be north and south of Bay Area. Many rental car locations nearby so I was able to get to one within 10 mins radius. For the room, I stayed in the king bedroom pool side with patio. The bed was very comfortable and clean. However, the downside was that the connecting room doors were paper thin, and the gap between the door and the floor was more than an inch high, so I could pretty much hear every word the person was saying in the other room. They need to fix that or else guests really don't have any privacy at all. I apologize to the couple in the room next to me because I was on a call at 3am in the morning and didn't realize I had woken them up until they started talking and I knew how bad the sound isolation was. After that, whether it was day or night time, I had to resort to whispering all my conversations because I knew people could hear me in the other rooms.