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Stopped here for the night after a long drive and with a toddler that was getting cranky. Used points for our stay that we were given after a terrible experience a different Holiday Inn Express. This hotel was great, the opposite of our other experience. I booked online maybe a minute before we pulled into the parking lot, walked in, got our room keys, and was able to get our toddler to the room an into bed quickly and easily. The guy at the front desk was very nice, helpful, and got us taken care of right away. Room was clean and comfortable.

I booked this hotel through another online booking site. This place was the worst hotel experience I have ever had in my life. Apathetic and unprofessional staff. I should have been warned away by their ”rules” list that refuses any refunds after 15 minutes. When we drove through the poorly maintained parking lot to park, there was lots of illicit activity happening in the back of the parking lot. When walking in, the stench is overwhelming and garbage was on the floor. Had it not been so late after 12 hours on the road, I would have left then. The rooms were not that clean, had a few bugs in the bathroom, and in the morning, we discovered that there was no hot water. When I pointed it out to management, and asked for a 10% refund, their answer was we had been there for 12 hours and the water should be working, so no refund. Do not come her or bring a family. There are several nearby hotels for similar prices that are much safer and higher quality.

Stayed one night here recently as we were passing through. Used the Hotwire app driving down the freeway and this Quality Inn came up as a decent price with decent reviews. Stayed in a two queen room. the room was large and clean. The beds were ok, not super comfortable, but adequate for once night. queen size beds? um... probably not. Bathroom was clean, but a little small and dated, even though it appeared to have newer finishes. There was a refrigerator and microwave in the room. it was a pretty quiet nights rest. pool was closed due to Covid. We ate at Franchesco's Ristorante, Italian restaurant that was about 2 miles away, and that food was very very good. All in all, i was satisfied with my stay at Quality Inn. Clean, and a decent price on Hotwire app.

First of all, my perspective is from someone who usually stays in a Marriott, or Hilton, or something similar. But we were going to Rockford for a week to help my mom move into assisted living, so not exactly a vacation trip. And we knew we'd spend very little time in the hotel. But this hotel totally surprised us and we will definitely return. The staff was amazing - over the top helpful and friendly. If someone wasn't available at the front desk, you could call on the lobby phone and they showed up instantly. The room was a small efficiency with a kitchen. This is not a huge spacious room, but honestly, how much square footage do you need? It was as clean as could be, nicely furnished, and I'm not sure how old this building is, but everything looked brand new. The ”economy” side was that the toilet paper was ... well... paper. We actually bought our own after one day. And there are not the little extras you expect from a higher end hotel. No body lotion, no hair conditioner (only a tiny bottle of conditioning shampoo, which didn't work for me at all). So we just purchased those little things that we needed for the week. They were very covid conscious, in that the kitchen was not already stocked with dishes and silverware. Instead you just called the front desk and they brought up a very handy plastic container of nice quality dishes, silverware, kitchen towels, and dish soap. And they brought it directly to your room the minute you called. Great personal, responsive service, which really added to the quality of our stay. Add to that a great shower, comfy beds and pillows, excellent temperature and fan controls that were quiet, and did I mention spic and span CLEAN? Lastly, we joined their Rewards program which gave us 20% off our room charge, so we were paying around $70 night! Unheard of! There is an Extended Stay within a block where we stayed another time just for one night, but THIS is the place to stay. Much nicer than the one a block away. Again, the front desk folks made it a great place to stay, which you really appreciate when you're already in a stressful traveling situation. We so much appreciated them. We will definitely stay here again.