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Very good hotel. Clean. Good breakfast. Great location. So why the three stars? I called the front desk to see why my room hadn’t had housekeeping service. I was connected to the “virtual assistant in training.” After a long day it’s pleasant to engage in a robotic circular conversation. Finally connected to the front desk. I was asked “if I scheduled housekeeping.” When I responded that I thought that a given, I was informed that”Embassy Suites gives service every fifth day unless requested.” There was a mention of Covid initiating the change. As a Diamond member I questioned this was a Hilton policy. Then the story changed and it was “this properties policy.” I understand that service industries have a real staffing problem currently. It’s a tad insulting to be told Covid is the cause of not getting maid service. If the hotel was upfront and discussed at check-in, I would have been receptive to their staffing issues. Additionally, the hotel website touts a “complimentary5 mile shuttle van.” When I inquired I was told that was discontinued because of Covid.” I suggested the website be corrected. I did get some coffee and towels finally.

Nice beautiful place

Was forced from our home at 1:45 am May 27 2024 by a tornado that destroyed our home. Aloft was the only hotel with electricity because they had a generator. Told them what happened and they gave us a room for a special rate of $96+ taxes per night but the rate goes up in a couple of days but again, they'll try to help us out. The rate went to $160+taxes the next day. Thenon the 8th night the rate went to $180+taxes and were told we had to move out because the hotel was booked for an even higher rate than we were paying! The girl at the front desk never even attempted to help us find another room or show any sympathy for my wife or me, both traumatized senior citizens me disabled. We stayed 8 nights and they only cleaned our room 3 times. We had to track down the only 2 maid in the hotel for clean towels and TP! No one from Marriott corp. OR Aloft cared we are victims of a declared national disaster who just lost everything they owned! They didn't care they just seen a money making situation. The hotel is 10 years past needing renovation. Carpets are disgusting, broken shower. Tv didn't work had to.change rooms after 4 trips to the front desk because no one ever answered the phone. Paint in main reception area and elevators is pealing and hanging is strips. $15 for 4oz pack of cookies $4 for child size bag of chips etc. I give Marriott corp. And Aloft hotels an F- for their lack of care about the community they're profiting on and their greed and lack or leadership.