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Very good, the room is very large and very quiet

We’ve stayed here for business twice and this is the second time. The rooms are clean and the staff are mostly friendly. Reason for the low rating is the walls are thin and can hear your neighbors very well. Also when we were here the first visit I mentioned to the staff about the washing machines in the guest laundry were covered with detergent and stunk they said they would clean them, this stay we had to use guest laundry and it hadn’t been touched. Mentioned it to front desk and said let me see if there is a laundromat close. I told him why would I want to do that when the hotel offered guest laundry. I ended up cleaning one of the washers out so we could use it. Will choose somewhere else to stay for the coming weeks because the thin walls and guest laundry issue.

I recently stayed at the Hampton Inn Louisville East/Hurstbourne on a Saturday night. This was my first stop on my weeklong Spring Break trip to the Kentucky Bourbon Trail! I wanted to stop off in Louisville to see a friend of mine on the way to the Bardstown area. I didn't end up arriving until about 8:00PM on Saturday evening due to the time-zone change and getting off to a later start due to a snowstorm in Wisconsin that morning. I did not realize that this Hampton Inn is connected to a Home2 Suites, so both hotels shared amenities like the pool, breakfast, etc. It was very busy here on the night I stayed. The hotel looked very nice on the outside, but my room seemed a bit run-down. I had a standard room with king bed on the 4th (top) floor, and it almost seemed like there had been water damage in the bathroom in spots. The hallways had a strange smell almost like a hospital when I stayed, and they seemed very plain. Some of the staff members I encountered did not seem the most pleasant. When I asked at the front desk if we were in the Eastern Time Zone, just to make sure, I got a short/curt response that we were, and I should know that! I did not use the pool because I was too tired, and it always seemed very busy. The breakfast on Sunday morning was just OK--it seemed kind of messy down there like they couldn't keep up with other guests making messes or just leaving dirty plates and bowls sitting there. Overall, though, I did enjoy my stay, and the room was mostly clean and comfortable like I expect from the Hampton chain. I did sleep well, and I found the room to be quiet, especially with being far to one side of the 4th floor and facing away from the busy road/highway outside. I would return and recommend, but I would also be open to seeing what else was available in Louisville on my next visit.

This was a stay that ”exceeded expectations”. The staff was friendly, efficient and very professional. My regret is that I didn't get the names of all of the staff that helped us so I could mention them individually. We were in Louisville for our first Kentucky Derby and being Diamond with Hilton booked this hotel with points. We will return to Louisville to see more of the sights as there are many things to do. Management certainly has created a team that is truly ”Top Shelf”. On a last note, housekeeping was outstanding. Don't forget to tip them as they work hard and do an excellent job.

Friendly, helpful staff