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My wife and I arrived after midnight. We had worked all day and driven several hours to Pnanma City. When we arrived the lobby doors were locked for security and a sign directed you to use your room key or pick up a phone that was on the wall. As we had no key, I picked up the phone. It rang between 20-30 times and was then answered. The lady advised she was on the third floor and would be down shortly. A few minutes later, she arrived and unlocked the door. She checked us in without incident and was friendly. As I was extremely tired from a 20-hour day, I just wanted to get to sleep, so we went straight up to the room. My wife immediately noted several medium lengths to long black hairs in the room. They were on the floor in the bathroom, in the sink, in the shower. We were both too tired to address the situation at that time, so we took some pictures to address it in the morning. We cleaned the hair up and went to sleep. In the morning, we approached the desk clerk and explained what had happened. Her response was a little terse and caught me off guard. She wanted to know why it was not reported when we noticed the issue. I explained I was tired and a little cranky and felt it would be better to address the situation when rested and less apt to be impolite. We attempted to show the pictures, but she seemed somewhat ambivalent. We told her all we wanted was for the room to be cleaned while we were gone for the day and her attitude seemed to mellow. She said she would notify the general manager of our concern. When we got back, the room was cleaned, and all the hair was gone. We were not contacted further. Many of my reviews talk about how issues arise, and I try not to judge the issue, but rather how it is addressed. I do not think this was handled in the best way possible. As for the rest of the hotel, it was clean, and the public areas were nice. The location is okay, but not great. We chose this as it was the closest Bonvoy property to our son's residence. I think I would drive a little further on future visits.

We love staying there and the owners and employees always make us feel right at home! They are very clean and welcoming and they are helpful and accommodating and we love it there! We look forward to our stays there!

The breakfast was pretty good. Overall was just a standard sleep over and leave experience. Hotel was pretty clean as well and quiet.

The entire place smells bad. It's filthy. Staff (except Don) are extremely rude and very unprofessional. In the first room i was put in the garden tub in my room was broken and not able to be used. The phone to the office was broken. The room was not very clean. In the morning I woke up to loud construction in the room next to mine. (No warning of this) and my water was turned off while I was in the shower. (No warning). The furniture is outdated and disgusting. After talking to the front desk I was told I was moving to another room on the other side of the hotel where there wasn't any construction. When I came back that evening to move the nasty, rude, unprofessional lady at the desk that evening kept rolling her eyes when I told her what was going on and that I was supposed to move. She finally called the owner and said he said ”No I'm fine where I'm at”. I woke up the next day again to construction and spoke with the desk again. I was finally moved. The rooms AC did not work, there was no cable. The blankets were filthy. The night stand was sticky and gross. The couch didnt even have the cushions that belong to it on it. There were cushions from an obviously different old dirty couch. The garden tub was falling apart and the cable didn't work. And let's not forget the roaches. The nasty night lady was there so I waited until morning. I told the manager only about the cable and roaches. The owner started screaming and cussing at me saying this is how it is and this is his customer service and if I don't like the condition of the hotel to pack and get my a$$ out. He told me to never rent there again and that if I mentioned anything else wrong he would throw me out of the hotel because he isnthe owner and can. I walked away as I was leaving in the morning and was late for an appointment. I called the site I rented through to report. When they called the hotel the owner lied and said everything was fine. The water never went off and everything was in good working condition and I just wanted a discount and they refused. Beware! I wouldn't dare try the free breakfast due to the bad smell, filthy conditions and roaches here

I came here to stay for 3 days. I have a school I have to take class. First time I've been here normally I stay across the bridge over on the grand lagoon side. Rooms are clean so far it's clean the snack machine is not refrigerated so the Reese's cups are melted. Anybody that's been in the vending business knows you need climate control machines in the summertime for sure. I thought the price was a little high especially should have gotten a better rate I thought being a choice rewards member. I'll probably try and get a little bit closer to the school.