Search Best Hotels in McHenry County

It was a terrible experience. The hotel is mixed with overnight guests and people sort of living there paying monthly rates? Some person staying in room right next door actually knocked on my door, after midnight! Asking for ”a light”! For what I can only imagine. Totally freaked me out. I said no through the closed door. THEN overnight, multiple times and from 4 am on, someone was pacing in the hallway outside my door!!! It turns out could have been one of these residents with some sort of dimentia?? Or other mental condition. When I asked the lady why she couldn't separate me or the regular overnight guests from these residents, she said because there's scattered around the building. Obviously I will never stay there ever again. The woman behind the desk was actually very sweet. But whatever they're doing from an ownership standpoint and a policy standpoint of mixing overnight, guests with these residents is obviously unacceptable and creep

Stayed here on Christmas night 2020 with husband, 2 kids and a dog. Pros: 1) Good COVID precautions. The front desk was like Fort Knox with the plastic shield, the few staff we saw were masked, no breakfast, had to sign up to use the pool and were limited to 1 hour. Hotel in general seemed very clean. 2) Pet-friendly. We rarely stay at hotels with our dog, so we appreciated the option of a non-dump hotel with a reasonable pet charge (only $15/night). We did hear another barking dog in the room next to us, but the walls are thick enough that it wasn't disruptive. 3) Open, period, and on Christmas. We've worked holidays before, so we appreciate the work of the staff, especially in 2020. Cons: 1) No bedding for pull-out sofa. This was annoying. We sent our son to the desk to get it since it wasn't already in the room, and the receptionist informed him it was all being used in other rooms. So we had to use the bedspread from one of the other beds. 2) Unlocked side door and dog landmines/cigarette butts everywhere. Took the pup out in the morning, and it's clear there is no attention to detail on the side of the hotel (yes, I know guests should be responsible for the poo, but the hotel could at least put a cigarette butt container out there, or run a rake through the grass once or twice a week). More concerningly, I swiped my key to go back inside, only to discover that the e-reader wasn't activated and there wasn't even a locking mechanism in the door itself. In retrospect, that's very concerning from a security perspective. 3) Charged the wrong credit card. I presented a different card *at check-in* to the receptionist to charge for the stay, and instead she charged the card I used to hold my reservation. Called a couple days later to sort it out, and there were no charges at all to the one I gave to the receptionist. Staff needs to be retrained to make sure the correct card is charged. I don't go to hotels looking for complaints, but unfortunately the cons outweighed the pros in this case. Probably wouldn't stay here again, unless for another quick overnight.