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The rooms are immaculate upon arrival. Spacious rooms, full refrigerator and two burner stove. The staff, in particular Lee and Karen go above and beyond to make your stay comfortable. Walking distance to Thai, Italian and Japanese food. Lots of parking. Laundry on site. 🥰

Flawless stay at Holiday Inn Express Merrimack. When we arrived Samara greeted us with a smile and took very good care of us. Very clean, recent hotel, beautiful outdoor swimming pool and very decent breakfast, I recommend this hotel Séjour impeccable au Holiday inn express Merrimack. À notre arrivée Samara nous a acceuillit avec le sourire et s'est très bien occupé de nous. Hôtel très propre, récent, belle piscine exterieure et déjeuner très correct, je recommande cet hôtel. 

We were lucky to get a room for the night during this leaf-peeping season. I called the 800 number and was quoted a 2 queen bed room for $279, prepaid. Luckily when we got there, it was NOT prepaid and we were happy to pay only $165. However, the room was not terribly clean: there were crumbs and light debris in all the room corners and extreme dust and food debris underneath the microwave. The toilet seat was broken (completely detached on one side), the microwave didn't work, and the TV in the room had serious issues when the desk agent tried to turn it on for us. Parking was great and the queen beds were comfortable. The fitness center was dirty, neither the TV nor the clock worked, the trash was full, and there was no water. I used to work for a 7-star resort in Jackson, Wyoming so I was horrified to learn that hotel staff (namely 2 male housekeepers) lived on-site and could use the fitness center, but they obviously did not notice the cleanliness or condition situations in the hotel.

Not the best trip I've been on ... we were kicked out of our room and made to sit in the lobby so the cops could go look in the room . I found out that there was a murder a couple years ago on the third floor .. The front desk also told us when we checked out that we would get a call from the manager to see if there was anything they could do about us having to leave the room and after a couple days no call from the manager and i called there and the manager wasn't there again still Til this day never got a call from the manager.

Go elsewhere. Checked in for 3 nights, and right away saw the piece of paper saying the pool would not be available until the 26th of July. If you wanted to use the pool at the hotel across the street, you needed to contact front desk to make a reservation!!!! It's the middle of July and your pool is not available. I don't book a hotel with a pool to use another hotels pool. Breakfast ok, but nothing great. On the mirror in bathroom is said Complimentary Housekeeping by Request. To request a stay over cleaning or just a few extra towels, simply call or stop by the from desk. The second day I went to front desk and asked for housekeeping. I was told that housekeeping was done only after 3 days. Then take that sign down. Woman at desk asked if I wanted some towels, and I said yes, but said I was on my way out. The response I got was well just stop by on your way back. Couldn't even sent them up. When checking out, obviously a manager was talking to front desk rep. Both said are you checking out and I said yes. Neither one of them asked how my stay was. Construction all over this hotel as well. Only good thing was the bed was comfortable. Plenty of other hotels in the area to choose from instead of this one. I am Hilton Honors member and this is why I chose this, big mistake!!!

Lovely check in. Clean and comfy room. Awoke for an early flight and elevators are out. Called for help and none to be found (didn’t check on my needs or care). I had a hip replacement and have some other mobility needs. I mentioned this is horrible and she didn’t care! They have the list of who is taking the airport shuttle so a call to warn me would have helped! But no service at all. Did finally get to check out. Expressed my dismay politely. She indicated the previous group yelled at her (I was there, they did not). Told me all about how they can’t fizz it for two days - I said don’t put anyone with mobility challenges on upper floors - she said they don’t have anyone. I held up my cane to make my point. Oh! No apology. More excuses for no help and went on to share no one wants to work, workers aren’t trained, no time to go through the videos. I let her twang about “her” and “workers” then responded “and do you know what that means for customers?” She clearly did not care. I was making sure my bill was clear (it was a redemption night). I had a charge. She didn’t explain it to me. Told me to call them later. Seriously!! And she again pointed out the lack of training. So it’s on me. This was pitiful! 5 of the 5 people checking out had issues that were not handled well. Not impressed! The one employee does matter! And I don’t think any of us will be back.

I am so glad I booked a few Stays here and suggest anyone who looks around the Nashua area to come here. On arrival the staff at the front desk made checking in fast and easy. Anything you end up needing they happily retrieve for you and never make you feel as if you are bothering them. When you open the door to your room it is spotless. I love that their linens are always so clean as well and that the kitchen area in every room looks brand new. There is a full sized refrigerator, a stove top with 2 cooking burners, a sink, counters and great cabinet space and the cook ware they also supply is clean and new like and it's as if when you walk into a room it's been untouched. When you need new towels or linens all you have to do is ask for a new set. The rooms are quiet and you can't hear anyone around you. Vending machines are on site as well as laundry and they also take credit/debit. Coffee is out by 6am and it includes breakfast items to take on the go. You'll likely see Kathy who is the general manager and Roe who is the assistant GM when you start your day and these two are personal and funny and always so friendly. Their other staff are also nothing short of a breath of fresh air. I was pleased with everything about this hotel and will choose to stay here anytime I need to in the future. I found myself missing some of the staff when I left they were so great. The management they have really does keep up with the standard that we all look for during a stay somewhere and hire the kind of people who fit well with customer service. Wanted to make sure anyone who is looking around the area gives this place a try!

Very nice and comfortable