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Beds are hard. Bathrooms outdated. Carpet not swept. I always lift mattresses, pull sheets down, look in pillows, all were very clean! Brkfst cld hv been better, they had eggs & sausage patties but no biscuits or gravy or croissants to put sausage on. No pool open but they sd we cld go down the street to sister hotel (who wants to do that, what an inconvenience). Our 1st room smelled like someone had a smoking fest in it then sprayed febreeze so I went to front desk & asked for a different room, so much better smelling. Luke at the front desk was exceptional, helpful & most courteous. He shld be promoted to Mngr. The blonde girl the next morning at the desk complete opposite, seemed as if she was dazed and confused. We were here May 29-30, normally we stay at the one in Port Clinton however this was Memorial Day Wknd & that one had no vacancy so we ended up at this one in Milan. The one in Port Clinton has softer beds, up to date bathrooms, swept carpets, open indoor pool, very nice breakfast and super clean! The current mngr here needs to perform better, there is no reason the pool shldnt hv been open by Memorial Day Wknd, breakfast needs improvement and the room that smelled horribly like smoke should have been addressed by room service & mngt shld be spot checking rooms weekly. Mngt shld be having conversation with housekeeping advising them if they come across smoke smelling rooms as they are cleaning what to do in that instance. There is no excuse for a guest to walk into a room that smells that badly from smoke and then to hv a maid/housekeeper just spray something to hide the smell is ridiculous and pure laziness. I hv housekeeping experience in a cpl of nice hotels it’s not a hard job to keep a clean room. Overall a nice hotel just needs good management which at this time doesn’t exist. Again, Luke is a terrific asset to this company and I hope the owner(s) recognize that!! (He knows what it takes).

Don’t let the low price affect your decision making process because you will be surprised at the it’s not that bad vibe. I’ve stayed in worse condition hotels for more money

After a long day in the car it was nice to pull into a hotel that is right off the Ohio Turnpike, so convenient. We were greeted by Melissa who found our reservation quickly. No muss no fuss. Great front desk person. Our room was clean well appointed with VERY comfortable beds and pillows. All the staff were very friendly. They helped us find a nice restaurant for dinner, greeted us in the halls and engaged us in pleasant chit chat in the elevator. All in all, though our stay was short it was great.

This is the second time we have stayed here and it is a very nice place. The only issues we experience was that the hair dryer didn't work and the shower gel dispenser was empty. The staff was very polite and helpful.

I booked a room for 2 nights kind of last minute on the holiday weekend. I am experienced staying in a variety of hotels and have stayed in almost every hotel in this area because I frequently go cedar point with my children and their mother. Overall price was okay considering the weekend and the events in the area, bike week and holiday weekend. The ac in the room did not work at all. The first night it was 80 degrees in the room and thankfully there was a window I could open to somewhat alleviate the issue. I was tired and was unsure if it was truly not working or I just didnt do something correctly. We had a busy schedule planned and spending time messing with the AC was not on the forefront of my agenda. The second night when we got back to the room I had the AC set on 50 all day and it was once again 80 degrees. At this point I was highly annoyed because honestly if theres one thing I expect from any hotel room it is work ac and cable. I decided in the end not to say anything to staff because it was a holiday weekend and I highly doubt they would have switched my room because of this. I also didnt feel like spending the time or effort having to deal with staff and get upset for no real resolution. Doubt I would consider booking there again.

I e3njoyed my time there with my family for my cedar point trip. The pool was inviting loved their Marketplace. Melissa the manager was very polite and helpful. As well as Amber and Beki. They actually joked around with us. Breakfast was good also. I needed that coffee in the morning. What renovations that has happened since last year are great!