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With the heat wave that So. Cal. was experiencing, we did a staycation for the Labor Day weekend. First they switched our room so we had no view of the pool, that was the first in a long list of issues. The front desk was about as useless as they come. Not one of the people we spoke to was in anyway helpful, they continued with no answers with every question. The pool was not secure and a child could just walk right in and a trajedy would ensue. Kids were walking through the lobby soaking wet leaving water everywhere and the girl at the front desk didn't even flinch, ny wife and were tempted to say something to these kids because the staff certainly wasn't. Then when we wanted to use the pool one morning the girl at the front desk had no idea when it would be ready while it was being cleaned and didn't even know how to find out where the pool cleaner guy was to ask him. Although the rooms were nice and modern they hardly looked clean. In fact, they looked dingy and damp liked they hadn't been cleaned in a while. When I asked about where to recycle the front desk again had no idea or even seemed to care that I wanted to recycle. Then there's the RAT TRAP that was in our room that my 2 year old picked up and tried to play with. UGGGGHHHHHH!!! Finally, the guests at the hotel looked like they weren't even guests there. I think they just stopped there to use the pool and they were loud and disruptive and again, not a peep from the staff. Our stay was a nightware, if I could give zero stars I would. STAY AWAY from this hotel and go somewhere else. Please !!!

Once hotel booked you went to see comments ... Or we fell well, or those who commented earlier are too demanding in view of the price paid. - Right staff. Not unpleasant, not very expressive but nothing negative - breakfast, right. - small but correct room, all works, coffee shop, TV, fridge, microwave, - cleanliness ....good is true that cleaning the room leaves a little to desire, but not crassful either. - cleanliness of the hotel in general nothing to re-repeat. - free parking, great So if you are looking for luxury, no.... If you are looking for the top range, no If you are looking for a cheap hotel, a hotel to just go back to bed and breakfast then yes, you can book ...

I travel for corporate work frequently. One of the criteria one booking a hotel is whether or not they allow direct to door Uber eats or DoorDash of. I was told on the phone prior to booking. Yes, not a problem. When I get here today I ask again to confirm and was told face-to-face, no problem. I order my dinner and approximately 30 minutes later I get a call from the front desk. My food is here. I asked the person why I had to come down to get it than them being allowed to come to my room. I was told it was policy, blah blah blah. I explained to the person I spoke to, but I was told once prior to booking and once in person that it was allowed. Do not trust anyone you speak with directly at the hotel.

The last hotel booked before returning home. The front desk of the hotel can speak Chinese, there is a microwave in the lobby, and some rooms have it. The castle Ole is very close, there is a Chinese breakfast, a Chinese community. The room is quite big and the price is good. There is a convenience store next to it, which is very convenient. There is a bestbuy one hundred meters away and it’s not cheap, but the appliances look really good, and I have an urge to go home. Castle Ole is nearby, but I went to Desert Ole. It’s too far. I advise everyone not to go too far to Ole. Time is also money.

Mr Jay and all the employees Top notch New and improved lots of amenities Hospitality staff welcoming nice and friendly to come in and be happy and very nice and neat good stuff will return for a short or long-term getaway business or vacation

The hotel was absolutely fantastic! The staff went above and beyond to ensure our stay was perfect. Their incredible hospitality made us feel like valued guests. We had a wonderful time at the hotel. The amenities were excellent, but it was the staff's warm and genuine hospitality that truly made our stay unforgettable.

The price is not expensive, the location can also be not far from the supermarket, or parking, someone cleans every day, the mattress is a bit stuck, the overall feeling is OK!

I have written about this hotel chain various time before and I will continue to do so only because they are the Best Hotel Chain. I look at them as a business partner because of them taking care of me I’m able to do what I need to with my clientele and that to me is worth more than anything else. In business you are only as good as you are able to keep your clients happy and Hilton makes it super easy for me to keep my clients very happy. Thanks again to all the staff at this Doubletree in Rosemead location for all your courteous and professional help. I’ll be back real soon