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I wouldn’t stay at this hotel again. I was traveling solo, and chose this hotel since it was one of the ones I could book with my Chase Ultimate Rewards. I figured it was in the average range, and I have had some good experiences with this brand of hotels in the past. Upon checking in to the hotel, there was a “be back shortly” sign but the guy was just sitting on a chair playing on his phone. A man walked over and loudly pronounced , “You look like you’re checking in!” which startled the concierge and he walked over to me. The man who had walked over to the desk was under the influence of something asking the clerk really bizarre requests and berating him and calling him useless. I give him credit for handling the situation with the man’s rudeness very well. However, the individual started trying to ask me all these questions about myself and being extremely uncomfortable. I was a female by myself, and when the man proceeded to start being pushy and following me the clerk did nothing to deter the situation. When I got to my floor, there was a common area outside the elevator. I’ve never seen this and I don’t understand why you would have that right around people’s bedrooms. Of course, my bedroom was right next to this and the elevators. I’d drove 3 1/2 hours after working a 12 hour shift and there’s a bunch of drunk people just hanging out on couches outside my room. The bed itself was extra firm, but the pillows had so fluff to them whatsoever, so I woke up early with neck pain. I had thrown on a coat (nice brand) and a hoodie (it has my first responder work emblem on it), because it was so cold to go out to my car. I don’t know what it was, but when I walked up to check out the lady didn’t look up at me and didn’t say anything. When I said I was checking out she acted inconvenienced and never looked up to make eye contact with me. People talk about the view here. I grew up near the ocean and found it underwhelming. If I bring my family out here on a trip, I definitely would not stay here ever again. Thank goodness I was only out here for one night.

The hotel staff is polite. It's easy to go anywhere for sightseeing and you can play late at night. The hotel was very clean and comfortable.

Evicted from the room due to a miscommunication about checkout dates. The point of contact at the hotel utilized a phone number not associated with the reservation (confirmed through booking) to make contact, then used the lack of contact as justification for packing our belongings and leaving them on the floor in the office. At a future date, when attempting to get an invoice for the stay, the respondent was argumentative and unsupportive. I was told to get my receipt through the website instead of the hotel WHO PROCESSED THE CHARGE. This has been the absolute worst customer service received from a hotel during business travel. Do yourself a favor and stay at one of the any other hotels nearby. Nothing about this location justifies the attitude received from the front desk attendant.

We were on a road trip and stayed at the Alice hotel for one night! I wish we had programmed to stay longer! The hotel room was beautiful! Very spacious and very comfortable!! All staff members were awesome and very accommodating. The only thing I think could improve is the breakfast. Selection was a bear minimum.