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Sometimes the actions of one person can tip the scales between an Overall Good Experience, and a Bad One. In this case, the actions of the Property Manager (I believe her name is Nicoleta) made my stay quite enjoyable instead of frustrating. I chose this property for a 2-nite stay because I was attending a concert nearby in Des Plaines, and I thought I was getting a great rate on-line, even more so as a Hilton Honors Member and when I paid in advance. However, when I checked in, I discovered that the rate wasn’t as great as I had thought, because there is an $8.50 per nite Parking Fee for the Basement Garage. In a Downtown City Location, I would think to check for Parking availability and options. But this is a Suburban Hotel and (as it turns out) in the middle of an Outdoor Shopping Mall surrounded by thousands of empty parking spaces at nite. I never gave it a 2nd thought, having never in my life paid for Hotel/Motel Parking in a suburban or rural location. Though I tried to find an alternative, there were no realistic options other than the garage. One block away is a multi-deck Parking Garage and adjacent Outside Lot for the Randhurst Mall, mostly for the AMC Theater. However, the signs say “No Overnight Parking” there, and on the Mall Avenue Parking Spaces around the hotel. There are no Towing Signs, but one likely would incur a more expensive Parking Ticket if you risk it, because Mount Prospect prohibits Overnight Parking from 2am-6am. Though the Mall is technically open 24/7, I imagine that Mall Security (and I did see an SUV Cruiser around 3am) would alert the Local Police to all vehicles parked during these hours. Some of the other nearby outdoor lots (like the Jewel/Osco) have the Towing Signs, so it’s not worth the risk. I think what upset me most is that this Parking Fee is basically “hidden” on the Website. On Trip Advisor, it is only listed that Parking is an Amenity, nothing about the Fee. Going in to the Hotel’s Website off the Internet, one has to scroll all the way to the bottom of a long page AND click on the Parking Icon to see that Self-Parking is an $8.50 Fee per day. Similarly, on the Hilton App, Parking is listed as an Amenity, and one has to click on the Parking line to get a Drop Down Menu to see that there is an $8.50 per night fee. Who would think to do that at a Suburban Hotel? I feel like I was a victim of a “Bait and Switch,” with a great price being dangled, only to find out it wasn’t as great as I thought. I hate the feeling of being manipulated. Fortunately, when I was ready to check out, the Property Manager (Nicoleta, I believe) was at the Front Desk. She was very pleasant and asked me about my stay. I told her there was Bad and Good, and went over how I felt about the parking situation. Without much hesitation, she agreed to waive the Parking Fee for my two nites there. I can not express how good I immediately felt about my stay…, I mean this changed Overall Bad to Overall G

We had a great stay at this hotel. The hotel was a lot more affordable than surrounding hotels. Our room was spacious with 2 double beds and very clean. Bathroom was a bit smaller than other IHG resorts but it was clean and sufficient. Place was secure and front desk was always available. Staff was friendly and took care of our needs promptly. Surrounding area has tons of places to eat and shop. Walmart is a few blocks away and the Woodfield Mall is a 5 min drive. If you want to drive out to the city or other parts of Chicagoland the highway is easily accessible a few blocks away from the hotel. Definitely would stay again here in the future and recommend family and friends

Pleasant staff and nice lobby. Guest room closet doors and art above desk were filthy. Broken diffuser on AC unit. No lock on the in room safe, so it was not usable. No hair dryer. Breakfast… meh. Bed was comfortable, and the location is good, but the fact that the cleaners didn’t notice the clearly gross closet doors make me wonder what else they aren’t properly cleaning. Unless you’re desperate, I’d go elsewhere.

The location is good. There is a Japanese supermarket on the opposite side and there is a big chain supermarket a little further away. About 15 minutes drive from the airport, there is an airport shuttle. The pick-up point for the shuttle bus from the airport to the hotel is a bit complicated. It’s a bit complicated to ask which terminal it is. I searched for a long time before I found the bus center close to Terminal 2 to board the bus (opposite the boarding location) Hilton Hotel). The breakfast is okay, this is a very good one based on the American breakfast. The equipment in the room is perfect. Although the hotel is old, it doesn't smell. The hotel staff are also very kind. This is a very satisfying stay.

great place to stay for the whole family excellent customer service 24 hour security. restaurants across .the street .close to many shopping experiences minutes away from airport shuttle service available 24 7 too. its a great home atmosphere experiences .

A very nice hotel. I stay there often. In 2021 I had a bad experience there but since then I have generally been very satisfied with the property. Overall, the staff is especially nice including, but not limited to, the housekeeping and bistro staff. On my most recent trip they initially failed to give me a food and beverage credit that I was entitled to because of my Marriott Bonvoy status and the manager, though requested to, did not call me to discuss it. Also the staff failed to send me a revised statement showing the credit, as a front desk person said they would. However I was told that a credit to my credit card would be issued and it was. But for the food and beverage issue, I would have given the property an excellent rating

The hotel room is very clean, the service is very friendly, the breakfast is a single point, 10 dollars. There is a Chinese restaurant opposite the hotel, eating noodles. It should be a good hotel near the airport

This hotel is amazing! We checked in after midnight because we were attending a concert at The Chicago Theatre. There was no issue with the late check-in, and we were greeted by two extremely nice staff who were happy to answer any questions we had. They also gave us some delicious warm cookies. We didn't wake up in time for breakfast, but the staff recommended the food. The hotel was extremely clean and the shower pressure was the best. The last thing I must say is the king mattress is the most comfortable mattress in the world and the pillows were great too. We'd give more stars if we could, and will definitely stay here again!

This hotel is absolutely terrible. First, you cannot park your car in their parking lot unless you drive an SUV or some sort of lifted vehicle, their parking lot is absolutely destroyed and you will bottom out. Second, the staff that works here is the rudest I’ve ever experienced. We came in really late from out of town so when we checked in we asked for late checkout. Regular checkout is 11, they gave us until 11:30 then called us at 11:20 saying we needed to be out of the room even though we got late checkout. Then continued to call us two more times, the first time we picked up they hung up then the second time we picked up, the guy at the desk accused us of tampering with the phone so that he couldn’t call us. The room was disgusting and had a dried blood stain on the bed as well as dead bugs under the desk and under and around the AC unit. The AC unit was broken so it made a terrible and loud noise all night which kept my partner up all night. We tried to drown it out by turning the TV on but it only made the room that much louder. This is one of the worst hotels I have ever stayed in, do not waste your money here!!