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Upon checking in, front office staff completely overwhelmed, not welcoming and seemed to be disgusted as more people were walking in. Disappointed that there was a $12 parking fee per day that I was not told about until checking in, and on top of that a 2.5% fee for using a card even though they are cashless. Not sure why that’s our fault. Also either had to charge a card $200 for a hold or pay a non refundable $39.99 charge. Rooms are a little outdated and there is a funky smell in the hallways/rooms, but hey, it’s myrtle beach 🤷‍♀️ 5 stars go to Scott in maintenance: Had an issue with a lamp in our room, called maintenance & Scott came up right away, fixed the issue, apologized & thanked us for staying. The maintenance guy thanked us but not front staff, maybe Scott could teach the front about customer service. Interested in seeing what the rest of the week holds.

Amazing family resort right on the ocean! Had an awesome time. Thank You. Friendly and professional staff from front of house to back of house. Received a warm welcome from Ty'Janae and La'Toyua at the front desk. Big smiles and great sense of humor. Shaniya made sure that we had everything to make our stay amazing. My children enjoyed collecting sea shells and swimming in the surf right out front. Then jumping in the heated pools and hitting the game room. Rooms are very clean and comfy and have a kitchen for preparing snacks. We saw Pelicans and Dolphins playing in the ocean. Sunrise every morning from the balcony. A nice gym to work off all that BBQ. Great restaurants in house and out. Close to all the attractions and parks. Definitely go to Magnolia's for delicious BBQ buffet. Big thanks to Maria and all the house keepers and the gentlemen that keeps the pools warm and crystal clean. Our family had so much fun. Thank You ! We will be back !

We spent two weeks there in September (last two weeks) and had an awesome time. Ocean View was awesome - saw dolphins almost every morning. Clean, great amenities, helpful pleasant staff. You always saw people working around the pool, landscaping, cleaning. Our room was very clean - even had little swans made out of the towels on the beds when we arrived. Opted out for daily cleaning - but had them come once in the middle - they were there within 20 minutes. Asked for towels at one point - we had those within 5 minutes. Tons of amenities. Beach was great. Great for families or couples. Restaurants are convenient. Best sleep ever - the mattress was comfortable and pillows so comfortable that we are ordering some for our home. Highly recommend - can't wait to go back. We keep looking at the pictures and wish we were still there!!! We were in the Pinnacle Bldg. Ocean Front - Amazing View!

This was a great hotel! They did everything right. From the moment we pulled up we were pleased. Check in was fast. The staff friendly and helpful. The room was clean and nicely decorated. The setup for towels at the pool/beach was convenient. They have lots of activities for you to participate in. They have a shuttle bus that will take you to and from business within a 2 mile area!!! So no need for Uber! The hotel sits right on the beach with beach access. The view of the beach is beautiful!!! The only thing I recommend is that they upgrade their cable tv setup. There is no channel guide and there is no options to watch personal streaming services you may have. However, that alone won’t stop me from booking again. Great job Hilton! 😀More

We've been staying at this Hampton for more than 12 years and always enjoyed it. This year there were too many problems to ignore. Check in was very slow, we waited for almost an hour to get checked in, which has never happened before. The elevators need some maintenance. It sounds like there is a lot of sand in the door track and not sure if they were cleaned while we were there. The room we finally got was nice, although the couch needed to be cleaned and the room could be updated. The breakfast was good, the usual Hampton meal. They have 2 areas to serve breakfast since this is a large hotel, however only one area was open so breakfast was very busy. The breakfast employees did a great job of keeping up though. The pool wasn't cleaned the first day we were there which was a Monday so you can imagine how much sand was in it after a busy weekend. Also made me wonder if the water had been tested for cleanliness. The shower area, when you come off the beach, wasn't cleaned for the 4 days we were there, so rinsing your feet off did no good. That's probably why the pools are full of sand. The boardwalk steps are being overwhelmed by the plants from the sand dunes and look to be in disrepair. But probably the most disturbing thing was the dog situation. We really feel Hilton has made a big mistake allowing dogs on all their properties. This property is not set up for dogs to do their ”business.” The only convenient grassy locations are right by the swimming pools and I do mean very close proximity. Anyone that has ever had a dog knows that no matter how well you try to pick up after a dog, many times there is ”residue” left behind, not to mention all the urninating they are doing in the grass. We sat on our balcony and watched dogs using the grass as their bathroom and then watched people walk through the grass and get in the pool. Not a good set up at all! I really hesitated reviewing this year, but felt the hotel really needs to get back to what made them the number one hotel in Myrtle Beach for years. Not sure if we will give them another chance, which is sad because we really loved this hotel!

The room was very clean; the air conditioner was low noise and very satisfied; the kitchen utensils were all available, and there was a refrigerator for four people for a few days. The sound insulation is also very good, and the sound of the guests outside can't be called. Environment: very good big shopping center Service: Very good Hygiene: very good Facilities: very good