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Nice staff and I appearance their kindness.

Newer hotel, breakfast is average, bathroom with hose shower, this is rare in hotels in the United States.

Not the best Staybridge. The only upside was the young man who is the overnight manager - Jacob. He was the nicest employee - engaging, professional, personable, helpful. We checked in after driving 800 miles. The women at the front were not friendly or engaging. The woman who checked us did not know which hallway we should use closest to our room. We ended up parking on opposite side based on her suggestion. Okay easy mistake but there were no luggage wheelies carts so ended up lugging bags to second floor. Room was over the pool - big mistake. Kids screaming. I should have switched rooms but we were unpacked and exhausted. The bed was not neatly made when we entered the room - slightly messy. Room was small and there are no accessible electrical outlets on one side of bed. Room is drab , run down, and needs an overhaul, like the hotel. The hotel’s walls are nicked, chipping. The rugs are dirty and torn. The bed was comfortable. But the room noisy. I enjoy Staybridge Suites but with the exception of Jacob, not an overall positive review.

Our stay was ok I say ok because the general manager of the hotel has been less than accommodating my wife daughter and emotional support animal checked in a few days ago room was great..one day my daughters toy ran out of batteries I asked the general manager if he had more he replied yes and just before he was about to give them to me he asked me what were they for so I explained there for my daughters toy it just ran out of batteries he then put the batteries back in the drawer and pointed me to Walgreens..the same day I found out the room we are in doesn't even lock I mentioned this to the general manager who says he wasn't aware of the door not being locked so I said ok can you switch us to another room on the 1st floor due to the emotional support animal he's then says we only have one room on 4th floor; so then I said that's to high when you do have a first floor can you let us know..I mean the area is real sketchy so I just wanted my wife and daughter to feel safe..so the next morning comes I get up and see the housekeeper getting her cart together so I walk out the room to get towels I notice the housekeeper board standing upright on her cart to where I can read it from stepping out my door the housekeeper had two rooms on first floor vacant dirty which means they just checked out this morning or she rolled them from yesterday..so knowing this information I proceed to the front desk where the general manager is and told him I need my room changed he proceeded to lie and say Thier was nothing available I told him I seen the housekeeping board and it said Thier are a couple vacant dirty rooms on the first floor he immediately gets defensive then he starts saying he doesn't know if the room will be cleaned then I replied shouldn't a non locking door in your hotel be first priority? Why didn't you mention it to the one housekeeper you have when she started her day then he replied you can leave and get a refund if you don't like it is this the way you guys conduct business I mean your main job is to accommodate guests staying at your hotel I mean the general manager made us feel like we weren't welcome here

Overall, the lobby and general bedroom were clean and nice. The workout room was first class. The problem was the bathroom in our room was unclean. The floor had several hairs, tissue in the corner, and the shampoo dispenser pump was broken. Also, our door deadbolt did not work. I did not discover this until late that night. I informed the front desk the next morning. Instead of waiting until we checked out, the repairman came and repaired the lock while leaving our door wide open and tools in our bedroom..........kinda strange in my book.