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The hotel was very nice when we arrived and all the amenities are as described. We arrived on Friday night and went to Hersheypark the following morning. When we arrived back at the hotel later that evening we entered our room to a disgusting odor of cigarette smoke. We called the night manager who came up right away. He agreed the room smelled horrible and sprayed some air freshener that did very little. He apologized but didn’t have any other room because they were full. He suggested putting the a/c on and opening the window. It was 38 degrees outside and we proceeded to sleep in the room that smelled and freezing. After thinking about it we probably we should have gone out and slept in car. To make the story short the manager the next day offered a $30 refund and that was it. Calls to corporate offices did no better and didn’t even return phone calls. They even said it may have been one of our grown children that were smoking in the room. We are in our 70’s so they’re not children. I would think they would be more concerned that someone entered a room without permission and did this. All we asked was for a refund for the one night and they did nothing. If you decide to stay here just be cautious!!

the hotel is the best one for Hershy. 3 issues are present. broken light fixure fell as I slept, the bedsheets had pee stains and the ights filkerkerd . I still rate this dump as a five star hotel, even though the hotel is kinda horrfic. I saw no fences as they were demoshing the old pool buiding while guests were present. my room smelled like smoke and I hated it and we only had a coffee maker and a mivrove in the room. We spent 3 nights and Megan told me she needed a better place to stay. I told her no, this is the hotel for the whole trip. When we went back to Downtown denver, I wanted to let you know that they din't give as breckfast whitch was rude. but Next time this will be a 2.5 star exprece instad of 5.0 stars . Don't come here unless you wanna watch broken light fixures fall onto the floor.

The hotel was nice. The pool was small but a good temperature. The pillows were way too soft for me; I had to double them up. The breakfast was very good. They had both hot and cold selection. It's 10 minutes to Hershey Park. I was not a fan of the no room cleaning for 3 days. We were there 3 nights and although our towels were replaced, beds weren't made, nothing was wiped down, only one garbage was emptied. I know a lot of hotels are doing this since they can't hire enough people to properly service all the rooms, but I like the room to be cleaned daily.

This was a very nice clean hotel. The staff was friendly. I loved that they had boards with recommendations of restaurants, attractions.and other things for you to do. The hotel is close to Hershey. We felt very safe in the location. Great location for families