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I have stayed here several times (at least six, but maybe, more). I have NEVER been disappointed! The staff is so friendly. Rooms are spotless...thank you housekeeping! Pool service, daily food and drink specials, gym, theater, free movie rentals...all excellent and the employees are super friendly. There is no ”restaurant” on site, but the daily grill food specials vary, and you can reserve a meal for pickup. BBQ grills are clean, and you can cook your favorite foods. The pools are exceptionally clean. There is an outdoor firepit where you can sit and sip. A lot of activities for the kiddies. Modern, updated rooms with a lot of amenities. I have stayed here so often that I really noticed the attention to details. Staff are second to none. I highly recommend a stay here, but book way in advance...and don't take my room because I WILL be back!

My wife and I arrived after midnight. We had worked all day and driven several hours to Pnanma City. When we arrived the lobby doors were locked for security and a sign directed you to use your room key or pick up a phone that was on the wall. As we had no key, I picked up the phone. It rang between 20-30 times and was then answered. The lady advised she was on the third floor and would be down shortly. A few minutes later, she arrived and unlocked the door. She checked us in without incident and was friendly. As I was extremely tired from a 20-hour day, I just wanted to get to sleep, so we went straight up to the room. My wife immediately noted several medium lengths to long black hairs in the room. They were on the floor in the bathroom, in the sink, in the shower. We were both too tired to address the situation at that time, so we took some pictures to address it in the morning. We cleaned the hair up and went to sleep. In the morning, we approached the desk clerk and explained what had happened. Her response was a little terse and caught me off guard. She wanted to know why it was not reported when we noticed the issue. I explained I was tired and a little cranky and felt it would be better to address the situation when rested and less apt to be impolite. We attempted to show the pictures, but she seemed somewhat ambivalent. We told her all we wanted was for the room to be cleaned while we were gone for the day and her attitude seemed to mellow. She said she would notify the general manager of our concern. When we got back, the room was cleaned, and all the hair was gone. We were not contacted further. Many of my reviews talk about how issues arise, and I try not to judge the issue, but rather how it is addressed. I do not think this was handled in the best way possible. As for the rest of the hotel, it was clean, and the public areas were nice. The location is okay, but not great. We chose this as it was the closest Bonvoy property to our son's residence. I think I would drive a little further on future visits.