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Not worth the money they charge. The gentleman at the front desk did not seem to like or know his job his job. He made errors at check in by. Hanging the wrong credit card, never sent luggage to the room and did not seem to care in the least each time we tried to get the situation rectified. At checkout we were mistakenly charged for a meal. There was total confusion on the hotels part to resolve. Spoke to the front desk manager at the time of checkout, called and spoke to Pat the front desk manager a few day later. He told me he would look into the charges and call me back that same day, he never returned my call. Call a few day later and asked for the hotel manager, Micheal, explained the situation about the incorrectly charged meal. He said he would look into it and call me it two days, he never returned the call as he said he would. Had to call the hotel again, no more than a week later. Spoke to another manager who said he figured out the issue and credited my credit card a few days earlier. Still have not seen the credit. Not impressed with the service at all. Anyone can make a mistake in a bill but it is how it is dealt with that determines the customers experience. The managers at this hotel don’t seem to understand customer service. Very surprising but true.

4.5 stars We stayed one night while passing through Portland on the way home. Check-in was quick and friendly. The lobby is nice. Room was clean, spacious, and updated. Bed was comfortable. Front desk staff were helpful. Location is great! We had a couple of great walks to dinner or to get coffee. The Old Port neighborhood was cute! We ordered room service for breakfast. Service was slower than expected due to staffing issues, but we both enjoyed our meals. We didn’t get to take advantage of the spa or restaurant, but if we find ourselves in Portland again, we definitely will. We always have nice experiences at Westins, and this stay was no different.

The location of the hotel is very good, it is very convenient to eat and shop. The hotel also has its own car that can take guests to places within a mile of the nearby area. Hotel front desk service is especially good.

Quiet, clean, friendly/competent staff. AND could not be more convenient. Food is pretty good which is important since it is a (short) drive to a restaurant. However, I also used Uber Eats and that worked well.