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Sad pool was closed due to Covid but understand there is nothing that they can do about it. Breakfast was decent given the restrictions due to Covid. I booked 2 rooms. One room had a shower “poof” for body wash left over from the person who had the room before us so I’m worried that the room wasn’t cleaned as it should’ve been. In the other room I noticed the complimentary blow dryer was dirty. It had hair stuck to it and the holder was kind of dirty. The room also smelled like grandmas perfume. Just worried again that the room wasn’t cleaned as it should’ve been. And that’s even more important now because of Covid. Think there should be good discounts on rooms since the amenities weren’t available due to the pandemic. Also breakfast is “included” in price. But since you are unable to enjoy the good buffet style breakfast due to Covid I believe the price of the rooms should be adjusted to reflect these things.

Nice, decent, clean hotel with breakfast included and free parking. About 10 minute walk from Washington State Fairgrounds, while downtown Puyallup with restaurants and bars is about 20-25 minutes walk or a short drive. Rooms and bathrooms aren't the most modern but everything was very clean and comfortable. I was happy to get a room overlooking the trees (the other 3 sides of the hotel overlook either the parking lot or road). So I had a nice quiet stay. Staff are quite friendly and efficient (although they had a big line up of water bottles at the front desk and when I asked for one she said oh there's water bottles in the room, not mentioning that they are $4 each. If the water bottles at front desk are only reserved for top tier elite Bonvoy members maybe they should hide them out of the way, in my opinion, but that's just a minor point!)

My family and I stayed here a little while. During our time there we paid our bill on time, paid our balance in full, and had no complaints. Upon leaving, we were charged incorrectly and we were quick to work with our bank to put a stop to avoid further charges. They still tried though. We went ahead and made some disputes with our Navy Federal Bank and they are handling it high up in fraud. The biggest concern is getting a print out of each transaction and seeing some very sketchy credits never applied that indicate we had a credit that we forfeited. We also had late fee charges that they placed in and than balances, I am an auditor and I even could not make anything add up. This too is being looked into. It goes all the way back to when Johnny, property manager, started working. It went from room charge ea day and the amount and than payment to charges and credits and forfeited balances and all these weird codes and what is more is that the rates change yet we paid a certain amount...We also filed with the BBB and informed the district manager. Concerning to have someone make the billing so different from the previous manager. if theft is proven we are filing charges. I do not recommend staying here at all. Not for a week and not for longer. The housekeepers and Janet are wonderful though! Ashley and Janet were great! Johnny is also very disrespectful towards women. He is condescending and unprofessional though he does have a kind side. I feel that he needs to be reviewed to ensure things are properly ran. What frosted the cake for us mainly was that they accepted the people placed on a ”house arrest” program during covid. He accepted a whole bunch of jail birds and they all had ankle monitors, police officers, probation, and a few other people who were very sketchy and it became unsafe quick. The lack of running this place safely, clean, professional, and honest makes this place less than desirable. Johnny was also extremely rude to his housekeepers and maintenance man, Mike. Mike and Housekeeping helped keep everyone neutral since Johnny has a quick temper and cant seem to separate personal and business aspects in much of anything....I would recommend elsewhere and I hope that he is reviewed by the owner. I push for resolutions. Also they do not keep the rooms vacant between guests.

This was a great surprise. This hotel is new, located in a very popular area, with lots of good restaurants near by. The room is spacious, very clean. They offer a laundry room for guests which ended up great for us to do laundry as we went from one national park to another. Customer service was very friendly as we did the check in. WiFi was the best so far in our room. A great place to stay if you are in the area, or in between national parks.

Thanks

Perfect location for our trip! We visited Buckley, Tacoma and Seattle during our trip and this hotel was no more than 20-30 minutes at the longest to any location we traveled to. The staff were all so friendly and helpful. We had absolutely no complaints. Their Covid precautions were appropriate and did not negatively affect the experience. They required reservations to use the pool but we were able to use the pool easily at the times we wanted to. The free breakfast was GREAT! The breakfast attendant filled to-go containers with either scrambled eggs or pre-made omelettes, and sausage or bacon or both and a biscuit, they also had available coffee, a selection of juices, milk, yogurt and muffins. It was plentiful, convenient, and satisfying. Considering most other hotels in the area either completely forgoed their free breakfast or only offered continental breakfast with no hot options this was excellent. We will absolutely return!