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Kent seems to have only this hotel in the city, other hotels are far away, not very convenient. All aspects of the hotel are OK, the price is slightly more expensive. It’s very convenient to go to the university in a few minutes’ walk. It’s a good choice for a visit to Kent and a temporary study abroad.

The room was a decent size and very clean. It was nice to have a mini fridge and microwave as well. It was also nice to have a parking space in front of the room. The bed was fairly comfortable. Pillows could have been better.(don’t like how worn out they felt)The only issue I had was complimentary breakfast was advertised but they do not actually serve breakfast.

Just wanted to have an early check in to spend more time with my partner, he had to leave at 8 so check in of 3 only gave us 5 hours. I was told early check in couldn't be guaranteed on weekends. So I booked an entire night I knew I wouldn't be there just so I could check in at 10am the next day. They cancelled and refunded the first night as a no show. Then trying to check in early was a nightmare

This hotel is always friendly and accommodating. The free breakfast was good. They were able make all are needs with success. The hotel has easy access to the highway. There is restaurants near by as well.

Allright, so my husband & I plus a couple others came to Kent as they had a company meeting to attend. Normally we prefer to stay at the Comfort Inn across the road for the big indoor pool & hot tub but their reviews weren’t great lately and the hot tub was broken. Anyway we saw this hotel had a small indoor pool to still enjoy. We knew coming here was risky since our total was only $50 but it was cheaper than the others around. Upon arrival we realize it didn’t look promising based on how the exterior and parking lot appeared. Well we checked in and went up to our room on the 2nd floor to room 209. First of all we noticed the hallways were not vacuumed. It was 3 pm and you would have figured this should have already been done. In our room we had a bedspread that had at least 3 different areas of smoke burn holes. Also on the fitted sheet on one side of the bed where you would have your pillow, there were more burn holes We did have a non smoking room btw. Also close to the ceiling above the sink there was water damage on the wall and also on the ceiling above the toilet and shower. The shower curtain is not long enough for the bar. There was 4 patched up holes on the wall perhaps where a tv used to hang. The wood flooring throughout was nice. My husband tried to pop a bag of popcorn in what I would consider the slowest microwave ever. It only popped half of it and started burning the rest. The walls are very thin in there as we were woken up at 5 am from the person above us and then about 7:30 am from our next door neighbor. Anyway, let’s back up to our evening between arrival and bedtime. We went to use the pool about an hour after we arrived. Boy, it was freezing in there. The thermostat didn’t work and the pool was too ice cold to even get into. The door going in and out was supported by a c-clamp. There were only 2 towels. Luckily one of the men working-perhaps the owner came in and apologized that no one had used the pool in a couple of days. And also blamed the cold weather outside for why it was also cold in there. He turned the heat up and and said that it should warm up very quickly. He provided us with more towels and even brought one to my husband and put it around his shoulders. He also offered us some coffee. I think it either embarrassed him or he really felt bad. It did finally warm up some to where we could get it. This pool and the walls are in need of paint and a good cleaning. After an hour we left with 2 others we were there with to go to dinner. When we returned we all decided to go to the pool again. The temp outside of course was much colder which in turn made what little warmth the pool water had worse. All four of us literally stood in the water each next to a vent to try and stay warm. A younger guy employee came in and turned the water temp up but it didn’t help much. We just tolerated what we had. We asked if he could turn up the room temp but he also noticed the thermostat was broken and just laughed and said he

This hotel exceeded our expectations. They were friendly and went above and beyond to ensure we had a comfortable stay. Taj (spelling?) at the front desk was especially kind, helpful, and friendly during our stay. She’s was delightful. As a family that frequently travels, book this hotel! I promise you won’t be disappointed. Front desk is helpful, rooms are clean (housekeeping was prompt to visit each day), beds were comfy (pillows were a little too fluffy for my taste), and breakfast selections were better than most.

I booked this hotel through Expedia for one night. It was a great price for the one night. The room was clean and the bed was comfortable. The bathtub had no stopper. The room included a refrigerator and microwave. I saw signs for a pool and exercise room, but did not check either one out. Our big issue was this is a dog friendly hotel and one of the dogs near us would not stop barking. By 11:30pm, we were sick of the barking and not being able to sleep and notified the front desk. Luckily, the barking stopped about twenty minutes later. We had to wake up early the next day, so we didn't get much sleep, but I'm glad the front desk took care of the problem.

I reserved an ACCESSIBLE room on the first floor for today and tomorrow. Check in time was 3pm, I arrived at 6:30pm. When I checked in, I was told that the non-smoking accessible rooms on the first floor were all taken. I asked how that could be, because I had a valid reservation for one. I had just confirmed the reservation with the front desk the afternoon before. When the clerk asked me if I had asked to have an accessible room ”set aside”, I said, ”No, because I had a valid, confirmed, reservation for that room.” I was given a non-accessible room on the 3rd floor. I am wearing a leg brace due to a knee injury. The toilet is too low to get off of without the use of my crutches, and taking a shower will be difficult without the extra hand rails and not being able to walk in vs. having to step into the tub. When I came back downstairs to get some items in my car, I made a comment to the clerk about the toilet being too low for me. He said, ”Well, if the gentleman who has been promised the room comes in, and he doesn't need it, the I can switch you to that room.” I looked at him in disbelief and said, ”I had reserved that room months ago. Why was it promised to someone who isn't even here? Is that what a reservation is supposed to be for???? Thank God I'm not in a wheelchair, I don't know what I would have done.” The clerk did apologize, but it doesn't fix anything. I will not stay at another Choice hotels brand. This is my last stay.

From the moment Chris greeted us to our checkout, our stay at the Comfort Inn was terrific. The room was clean, well lit, with an air-conditioning system that was responsive and a bathroom with a jetted tub that we could have used (but didn't). Breakfast items were varied. The parking lot was well lit. We felt safe and happy the whole time.