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"Very nice room very clean excellent bathrooms. Very comfortable bed and pillows big beautiful television and amazing view. All the casinos are right downstairs and right across the street from each other."

"As we flow in, we arrivedd around 7pm , checked in and had some dinner. It was fine. As we were walking around trying to get acclimated with the hotel. We were approached by a security officer named Rose. She really told us we were on private property and if we were not to be gaming, we had to leave the premises. We were also shocked by her demeanor and unprofessionalism that we were stunned. As we were walking away, I went back to speak to her again and asked downstairs one of the pit bosses or her name. As I described her, he mentioned her name is Rose. I asked if he could call her down for her to come discuss what had just taken place. I mentioned to her that we were hotel guest and that we had just arrived and we're getting acclimated and that we weren't there doing anything wrong. I asked why she had asked us to remove ourselves from the property . She told me she owed me no explanation and she was not going to give me an apology. I then asked her for her name and she said I don't need to give you that either. She was rude and unprofessional. She then turned to walk away. I'm sure all of this is on camera. I then saw her speaking to another man later. It was her boss Matt. He was more for professional I waited to speak to him and explained what had happened and how really she had us address for other couples. Sad thing about this story is as we were explaining this to other employees of the hotel they all mentioned that Rose has a reputation for being rude and unprofessional. So clearly this was not the first time for her to approach people and act so unprofessional. I'm not sure if this was done because we were all Latin. But either way it was unacceptable and no one should treat customers that way. it ruined our whole weekend and we really didn't have a good time. This was our first time flying out to the Reno hotels and we were hoping to come back again, but after this visit, we will no longer be returning to the Cesar Reno hotel."

"The beds and pillows were very comfortable.  However, the bathroom had not been cleaned properly, as there was hair and soap residue everywhere.  The bath tub had no grab bars and you had to get all the way in the shower to turn on water.  There was no shower mat to help keep you from sliding (remember, no grab bar).   No shower caps or lotion.  The restaurant was a very pleasant experience, both the staff and food were great! We would stay again, because it is very convenient and close to the train station, which is how we traveled to visit a relative who was celebrating his 75th birthday."

"The room is quite big and looks relatively new. The whole hotel covers a large area. It is off-season now, so there are not many people and it is quite comfortable to stay in. There is a Starbucks on the first floor, which can be used for breakfast."

"The place was kind of loud.  Also, the Trip.com app *clearly* stated that there would be no additional fees upon arrival. BS. There’s a $45 resort fee and you’re stuck paying it. I raised hell and got the $45 refunded by Trip.com"

"Was there for a event at events center hotel was very nice restuarants were great & fun , needs mini bars & usb plugs in rooms but other than that was very nice beautifully decorated for xmas"

"Very nice hotel and the people are great. And they do very well to do your request to the best they can. If you got anything real special is after make the reservation is call them to make sure. They were great with us."

"This is my third time staying here. I have been in the North Wing, West Wing and the Peppermill Tower. Staff are always helpful and I'm really a guest there for the Spa Toscana, which is first rate. I have never spent time on the gambling******. I recently ate at Romanza and was quite impressed with the level of service and quality of food. If you can find a good deal on the web to stay here, grab it. Even if its in the West or North Wings, which are bit far from the amenities, but more reasonably priced. The outdoor pools are also really excellent."

"Booo… this one is at the bottom of my list Well, if you have an opportunity to stay at a different hotel, closer in town little more expensive if you can afford it, try not to stay too long at this one it’s an old hotel. It’s a old stinky ****** needs to be leveled and rebuilt wrong part of town, a lot of transient people on the street. I did not like it but it was cheap. It was clean and old and stunk phone. Desk was friendly maintenance was nonexistent. I change the filter in my AC unit because it was nasty. I stayed there for two night. The only thing that was comfortable was leaving my truck outside because they had security in a fenced in area. Security walk to grounds all the time not nice not good I don’t like."

"The hotel was a perfect location and was clean. The maid service was spotty with items not replenished on 2 of the 4 days (towels and coffee). The rooms were well kept but the equipment in the exercise room was not working. Half of the exercise machines were ”out of order” and the balance were not hooked up to TV screens. "