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Please stay at this hotel!!! The staff here was PHENOMENAL!!! My entire trip I was catered to and made sure I was very well taken care of! The amenities are wonderful and I can’t recommend this hotel enough to anyone who will listen! They have a shuttle to and from the airport, the food is great! And the front desk staff always made sure I felt comfortable and well taken care of! If you’re staying in Roanoke, this hotel is the best! And there’s a mall across the street!

Stayed in a circle of hotels This very comfortable hotel, the bathroom is very spacious, the shower is very comfortable, the supplies are very tasteful, will come often!

Every guest who has stayed at this hotel is impressed by its charming charm. I am no exception, especially there is no harm without comparison. I originally booked another hotel, but I was disappointed and disappointed when I arrived. The room The moist smell in the room made me unable to stay for a minute. I retired that hotel that night and immediately changed to the second hotel, but it was not very satisfactory. It was noisy by the high-speed road and the hotel facilities were simple. It was very cold, but I couldn't make much trouble to make it through the night. I hurriedly searched for a new hotel the next day until I found this hotel. At the first glance when I saw this Shirley's Bed and Breakfast hotel entity. I was amazed. It was a totally paradise-like resort. The unhappiness in the other 2 hotels was cured immediately. It can be said that this perfect accommodation experience is even for those top hotels such as Marriott and Hilton. No, but the price is much lower than them, only 20 dollars more than my second noisy hotel, but the texture is not at a level, one is On, one is underground. This hotel is relatively low-key. The real scene is far more beautiful than these pictures on Ctrip. These photos I took may be closer. The breakfast is rich and delicious. It is freshly prepared by the host ’s own chef. It is also free. thoughtful. In terms of geographical location, it is not far from the urban area, but it may be because the roads on the mountain feel like they are a bit far away. In fact, they are all illusions. Taxi only costs a few dollars, even if you drive yourself. Convenient, do not have to worry about parking costs. The place is spacious. You can park as long as you like. This hotel only has 3 rooms open for accommodation. It is gone after booking. Each room is large and can accommodate 3 people. The event venue is also very large. They are equipped with separate living rooms and exterior balconies. Each room has a different decoration style, first-class facilities, and high-grade and clean items. This time I live in the underground one, which is a lady's house style. This hotel is quiet and cozy. It is just a dream cottage. I can't be more satisfied. Next time I am going to this hotel, I will visit Roanoke again.

I went in the cold season, but the temperature in the room is always just right and comfortable. It is a very good location for those who enjoy the hotel life. Every one of our employees greets us and the service is perfect.

Comfortable beds, quiet setting, accommodating staff

My wife and I had booked a stay for Sunday 11/21 and Monday 11/22. We arrived to find the facility wasn't very clean, dirty and garbage in a number of areas. The room itself was reasonably clean, except for in the bathroom it appeared that someone had spilled a liquid on the wall next to the shower and it hadn't been fully cleaned. The room was in the fourth floor, with the window above the lobby. Sunday's stay was ok, reasonably uneventful. Monday, we had been out in Roanoke and returned to the room about 5 P.M. There was very loud construction noise, drilling, hammering in close proximity to our room. We ignored the noise for about 45 minutes and then contacted the front desk. The person who answered the phone said that there had been three other complaints and security was going up to advise them to stop. The noise continued for an additional 45 minutes. During our entire stay, there were a number of children present in the lobby. By the appearance, they were children of a hotel employee. There was also a dog present on Monday afternoon/evening. The children made a great deal of noise, screaming, hollering and crying. This was happening up until right at 11 P.M. Tuesday morning at 7 A.M. the construction noise began again. Hammering, drilling and cutting of metal. This noise woke my wife and I up, and prevented us from sleeping. We gathered our things and went to check out. My wife spoke to who we believe was the person in charge to reiterate our problem with the noise. The woman that she spoke to initially lied and said that she wasn't aware that there was construction noise happening. In the next breath, she said that the were converting part of the hotel into an extended stay facility, she apologized, not seeming very sincere. We were not notified upon booking the room that there was construction happening, there were not any notices posted in the lobby and nothing was mentioned by the clerk at check in that there could be construction noise. A complete waste of money! We contacted the hotel and Holiday Inn Corporate with zero satisfaction. Stay away!

The hotel is well located. The Front Desk Staff was professional, helpful and made check in and check out a breeze. The room was standard Courtyard Fare, but comfortable and well set up. We didn't use any other facilities than stay in the room, check in and check out, so can't comment on the food and other facilities. But for what we needed and wanted, it was exactly what we needed.

The customer service and breakfast was good. But the BED was HORRIBLE. it squeaked every time you moved on it. After a long 10hr drive I felt exhausted and just wanted a decent nights sleep, Well I felt worse when I woke up. The bed had to be old, ceiling in the bathroom was peeling i have pictures and the counter in the bathroom was never cleaned. There were old water marks on the bathroom sink. Its a good thing I travel with lysol wipes and a can of lysol. I have stayed at another springhill suites and did not have the same experience. Marriott really need to pay me for staying there. They also need to step up their game with ensuring all guest have a comfortable nights sleep. I will add photos later i took them on my business phone.