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Hi, generally in the past it hasn’t been too bad but sadly this time I have to say something. The comforter had what looked like a vomit stain dried up. There was a child’s lid to a juice drink at the edge of bed. The floor was not vacuumed. Long story short.. I sanitized the room because it needed to be..I wiped down everything.. and used my own blankets from the car. I brought my mom there who is going thru dementia and I wanted to spend time with her. Soda machine on our floor was down. No regular coffee pods .. 😔 I thought someone should know.

DON'T stay at this hotel! I had to fill the ice bucket at the sink to wash myself in the shower! There was virtually no pressure out of the shower and no hot water. I accidentally kicked something at the edge of the bed and it turned out to be a car side view mirror. Neither the room or the hallways had been vacuumed in a long time. Dirty towels were piled in the hallway for the entire duration of our stay. The only time there was someone at the front desk was when I checked out, the rest of the time a sign was posted to pick up the phone and call. Everyone at breakfast had to wait a long time for any eggs to show up. The juice machine was empty and never taken care of. I complained about the shower at checkout and the owner promised a partial refund. I called the next day and asked where the refund was since it didn't show up on my credit card, and they stated it had been processed. It never did show up. I complained about this hotel to Holiday Inn, but nothing has happened regarding my complaint. From now on I will only stay at a Holiday Inn as a last resort!

The King suite itself was ok- couch a little overused and outdated- the bed was great king sized. the bathroom was awesome with a separate shower and tub and a closed door toilet area- but had a tv that was broken. Tvs are not smart and if they were- there was no access to stream from your phone. The lampshades had some type of dried up liquid on them. No room service- No concierge available when I arrived. Information and maps are outdated. The pool closes at 8pm during the week and 9pm on the weekend- The sun hasn't even set- and those were the ”new” hours. The pool was an alright size- 4ft deep throughout - Im sure due to the drinking hazards. All of this- and they still charge $11 for some type of service out of the $50 deposit. I booked through hotwire- added an extra day- and I basically had to beg the front desk clerk Kacey to be allowed to stay in the same room. SMH-. The stay was pretty mediocre for the prices charged. I paid close to $600 for two nights got this type of experience. Don't think I'd be paying to stay there anymore.

I'll start with the positives of the stay. The front desk staff were very helpful and nice, and apologetic when I mentioned something. They did the best they could. It seemed like the front lobby was busy all of the time, and they were very attentive to the guests needs. I was however, a bit disappointed in this stay. I booked the stay for a quick weekend getaway with a friend. I had asked for the top floor, and a quiet room. The hotel was booked solid it seemed so we couldn't have a room the top floor. I booked on the 19th and our stay was for the 24th through the 26. The room we were given was an accessible room on the first floor facing the interstate. I didn't ask for an accessible room, so maybe we were placed there as a last resort. There was absolutely no quiet. The room next to, or across from, us had their television on all night long at what seemed to be full volume on our first night there. Around 4am, they finally turned the tv off. The noise from people in the hallway, the people walking by our window, the neighboring rooms tv and the interstate, made for a very not quiet stay. Maybe it is quieter on the other side of the hotel, but we had zero sleep the 24th. Cleanliness: When we arrived, there was hair on the sheets, and the bathroom floor was so sticky that I asked the front desk staff for towels so I could clean the bathroom floor. I am certain it was just too much cleaner, so I wet the towels in just water and wiped the floor clean of stickiness. Additionally the carpet coming into the room looked extremely dirty, and there was very clearly something on the carpet in between the beds. The carpet seemed so bad, that we tossed towels on the floor to walk on instead of walking on the carpet. The top of the refrigerator needed attention also, there was sugar or crumbs in the grooves on the top of the door. The breakfast area was not kept clean during the breakfast, the hot water for tea was cold, and the breakfast was very lack luster. My friend did say the waffles were delicious and I just had the frosted flakes and a banana. I did mention all of these things when I checked out, and the staff at the front desk was again very apologetic. I don't usually write reviews that are this critical. I think that with just a little more oversight, and cleaning or replacing the carpet, things would be improved quickly. The hotel was in a location that allowed easy, quick access to the historic main street shops and trail. We had a great time at the new Main Street Honkytonk, a good salad and sandwich at the Bike Stop, and we did use the 10% off coupon at Texas Roadhouse. Overall it was a good trip, but the hotel stay could have been better.

Excellent experience all the way around. Upon checking in, we were treated with happy smiles and attitudes. The front desk staff were great. The staff at the evening kickback all seemed to love their job and were focused on making sure all our needs were met. Random staff we would encounter throughout the visit were always smiling and making sure all our needs were met. The breakfast staff all had the same attitudes. Smiling, polite, attentive. Even the elevators were great. Very fast and roomy. Our room was an Upper Floor King Bed Deluxe with Sofa Sleeper. The room accommodations were exceptional. The bed was comfy. Everything was spotless. Nice big shower. WiFi was a little on the slow side but got the job done. Plenty of seating.