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A clean and friendly hotel conveniently located in a shopping plaza

The only negative thing about this hotel is that it was a little hard to find. It certainly wasn't rated as high as it should be. The room was spacious, well appointed with glassware, silverware and tableware. There was a table on rollers tucked under a counter that, when rolled out made a dining area; almost every light fixture had charging ports in the base; and the bed and pillows were very good. Breakfast was great - two choices of omelettes, cheese and western, sausage, hot cereal, cold cereals, yogurt, fresh fruit, waffles, several bread choices for toast and several choices for coffee and juice. It was refreshed often, so food was not stale. The indoor pool and exercise room make it a great choice for an extended stay. Nearby are many restaurants and the Short Pump Shopping Center. It would be a great place to stay to visit the historic homes of Jefferson, Madison and Monroe.

This hotel was a great stop over spot on our way to the beach. We paid $173 for one night. Very nice hotel. Close to restaurants. Clean. Comfy bed. Friendly staff. Easy on and off the Interstate. We will use it again.

I stayed here 2x (July 25-26 and Aug 8-9) as my family is making a cross country move and this is the halfway point. The 2nd time, I booked the wrong dates, which was my fault, so when I arrived I paid for a new booking. I still had the reservation for the wrong date, so I tried to change the date to when we would be coming down to close on our old house (Aug 27-28). I did book 3rd party, but I called both the hotel and the 3rd party to try to change the dates. 3rd party spoke to someone named Quay who said they changed the dates with no additional charge. I called the property the next day and they were unaware of the change. 3rd party site reached out on my behalf and they refuse to make the change without additional payment. They also refuse to refund me, even though I stayed twice and made payment for my mistake already.

Everything was fine love the room but for the price you pay should offer Breakfast not just free coffee

I like that the hotel conditions are so clean.

This was my first travel experience in the Short Pump area of Richmond. However, I found the hotel overall to be very comfortable. Broad Street offered numerous shops and restaurants. The Town Center down the street was an added bonus. Ms. Kim at the front desk gave excellent customer service and was a pleasure to speak to. The restaurant served tasteful food and was served promptly. Overall, we enjoyed our stay and will return. We had the 1 bedroom 2 room king suite. A couple additional observations: 1) The king mattress needs an upgrade. In the suite, I would expect a more plush mattress. 2) The lighting in the shower area needs to be brighter. 3) Also in the shower area, there was a continuous fan/vent running constantly. I understand the need for ventilation to ensure no moisture build-up to avoid moldy situations. Have the fan/vent on a separate switch to be used when needed and not hearing that noise is a workable solution. I did close the sliding door to reduce the noise. 4) The sliding door for the toilet/shower area had to be moved gently. It was easy to move it too far and get it off the little track. These items weren't show stoppers but items that if addressed would certainly enhance the Marriott experience that all guest, especially those of us who are rewards members expect from this brand.

It is an older property, and it's dated. They do a good job of keeping it clean. Restrooms near the pool were out of order. Rooms need more lighting. I found my room to be darker than I liked it to be. My door to my room the safety latch, could use some maintenance