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We had a bit of complicated stay. It was just for one night, but I wanted an adjoining room to a suite. I took 3 teenage boys there so that they could go to 6-Flags for a birthday present. I cannot say enough about the customer service we received! The receptionists worked closely with me to get that situation set up. There were numerous phone calls and it worked great! We had a billing issue which was addressed by Mr. Franco with personal diligence. And set straight with little effort on my part. LaQuinta is amazing at taking old venues and updating them into affordable hotels. This was no exception. It was clean and well appointed. There were some outdated features--like the bathrooms but they were clean and functional. The beds were comfortable. The breakfast was better than expected and was continually stocked by the staff. The pool area was clean and a good time for the boys. If I had cause to return to the area, I would defiantly look into staying there again.

The overall hotel is old and similar to a 4-star hotel in China. The room is small. The bed is very comfortable. There is no coffee machine and no hot water. There is a pizza restaurant next to the main entrance. It is the cheapest and most delicious pizza restaurant in the United States. You can try it if you pass by.

I decided to stay at a Hilton hotel for the first time when I found out that I was able to obtain a virtual key to use for all areas of the hotel, and to avoid a trip to the front desk for check-in or to check out. I was planning on coming on a late train, so this would make life much easier. I did book the reservation through my credit card rewards portal so that I could prepay for the trip and to redeem points in order to save money on the trip, but it synced to the Hilton app just before the trip for check in. It asked for my credit card for incidentals, which is normal, so I put my card information in the app. The process went smoothly until I saw a pending charge to my card for roughly $458 during our stay that was later posted after we checked out. We took two water bottles from the room and charged a box of Advil from the lobby store to our room, which I’m sure did NOT cost that much. I asked the desk for a copy of my folio for the incidentals at check out, to which she was unable to provide since I booked through a third party. I understood I wouldn’t be able to receive one for the room, but I should have been able to get one for the waters and Advil. I never received any email copies or anything from Hilton. We checked in for a two night stay on the 22nd of September and left on the 24th, and I reached out to Hilton’s customer service as soon as the charge was posted to my account on the 26th, and I have not heard back from anyone since. I am absolutely discouraged that a hotel that has hair on the ceilings and peeling wallpaper in the rooms is attempting to charge me more money than what I already paid for in advance for no reason. When I called the hotel to inquire about the status of my refund, I was told that the manager was on lunch and then, as soon as they were back, I would receive a call, which still has not happened. I would have loved to continue staying with Hilton for the idea of convenience, but due to their lack of customer service, I’ll be looking elsewhere for future stays.

I absolutely love this hotel! When I want to get away to relax, this is where I'll be staying. Great facilities and service.

It’s a good hotel (and I would certainly stay here again), but you get what you pay for. First off, the price was cheap at just over $100 per night with a continental breakfast included, free parking, and clean and comfortable accommodations. Our room was good, basic, and clean and comfortable. The bathroom was also basic but clean. The pool was also clean, but it was small; three families, including ours, were using it at the same time, but that is probably the most that could use it at any one time. Breakfast was good, with lots of options, but it was cafeteria quality, which is exactly what I would hope for given the price. To summarize, it’s a good hotel. If you need a place to stay, then this is a good option, but it’s not 4 or 5 star accommodations.