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After my horrendous stay the previous night, I was looking forward to being cosseted and spoiled by this hotel, and I was not disappointed. The rooms are large and well appointed, the coffee service supplied in the rooms has real cups, and they provide water for the Kuerig. There are not only the obligatory coffee pods, regular and decaf, but also a couple of tea pods. There are real glasses provided as well. And lest you think they are just wiped out by the housekeeping staff, they're not. I've seen the pallets of clean cups and glasses provided being brought up housekeeping, so they do go through a dishwasher. Lots of towels, the beds are comfortable, lots of charging stations provided for our electronics. They are very generous when it comes to the players clubs points, being used in the restaurants and for the room. The shower is large and there are not only shampoo and conditioner dispensers on the wall, but also shower gel. The shower has a rain shower head as well as a side shower, you can actually turn both on, at the same time. The staff is very welcoming, as well. This is my hotel of choice when driving through Washington State.

The hotel itself is nice. It didn't seem tired or in need of updating or fixing. The lobby and room was clean. Check-in went smoothly. The only disappointing thing about the room was no microwave. It's somewhat hidden off the street. I was on a work trip, having made my initial reservation using my own debit card to guarantee the room. My company subsequently sent over their CC info with a request to use that card to bill for the room. At check-in, I also presented a copy of the company CC info which the desk clerk copied and assured me the room would be billed to that card. She asked for my personal card to use for incidentals, and again I confirmed with her that this was ONLY for incidentals, she assured me that would be the case. The second night of my stay, I returned to the hotel after a 12 hour work day. Neither of my room key cards worked. I returned to the front desk to find nobody there and had to wait 15 minutes. I pleaded with the bar tender to call someone but he said the call would only go to the front desk. Finally I got replacements that did work. At this time, it was going on 10PM. On Monday morning, I contacted my company and told them the problem. They called the hotel and the front desk clerk hung up on them. The GM was suppsed to call the company but did not. As all the money had been schlepped out of my bank account, leaving very little I decided to start calling the hotel myself. So far 2 calls for the GM and no return call. My company, of course, will reimburse me, but in the meantime I am set to overdraw my bank account at the hands of this hotel and their incompetence and unwillingness to handle the problem. They got their money and apparently that's all they care about. The breakfast was very good. Made to order eggs and omelets and lots of other options for a full breakfast. They do have housekeeping but only upon request. There is small gym with a sign on the door that says the state mandates masks. This is blatantly untrue. The state rescinded all mask mandates. Until they change management and up their level of customer service, I would not stay there again.

The room was clean. Albeit needing some maintenance. Bed was comfy and air conditioning was adequate for the room. Breakfast was great. The morning staff definitely went above and beyond to make sure your day starts well. Overall a little noisy at night with thin walls but pretty typical of a hotel like this. The area definitely has a homeless problem. But the hotel seems to do pretty well with not allowing it on or near their property. Typical common sense rules apply, don’t leave valuables out in the open, etc.