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I was very much looking forward to some indulgent R&R at the Topnotch Spa, and while both services I received were excellent, I was disappointed by the customer service experience which was lacking in the management and reception departments. My therapist was 10 minutes late for an 80 minute massage (I had arrived 30 minutes ahead of my appointment) and by the time the massage started, it was 15 minutes behind schedule. I ended up paying for an 80 minute massage and only received 65 minutes of service. When I informed reception that the massage therapist was late, they went to get the therapist but did nothing to address the lost time. No apology, acknowledgement or follow up. Working in administration and management myself, I was disappointed that the management team didn’t take ownership or steps to compensate or discount the experience. Given the very expensive prices of these services, I would expect nothing less than an excellent customer service team who account for great and poor experiences all while keeping the client at the forefront. Sadly, as a result of this experience, I would recommend exploring other spa options in the Stowe area before booking here.

The soundproofing of the room is very poor, the sound of walking on the floor outside, the sound of music next door affects the morning sleep, the sofa bed is not comfortable at all, the sheets are thin and soft, I always feel unclean, I feel itchy when I sleep, the room space is not very small, and there is basically no service. So it is more general.

Probably THE nicest ‘motel’we’ve stayed in as it really is a Motor Lodge type motel - parking around both sides of the building - park near your room - great finishes, clean and large sized room. Very comfortable! Close to good restaurants.

The room I lived in was on the upper and lower floors, the facilities were outdated, and the smell in the house was very heavy. The sanitary conditions are average, the hotel location environment is OK, the price is not worth it, the taste in the house is very uncomfortable

First, the management of this hotel is incredible unethical. I have in writing that they would allow a one time change to my reservation date and when I did that they charged two deposits. They overcharged me $300 and refuse to return the overcharge and have told me to deal with my credit card company. I don't even know how they have a leg to stand on because their direction to allow me to change my reservation was in writing... So this headache has been going on for two months. Second, you'll surprised when you are assigned a basement room. When would you ever expect to ask a hotel if your room is above ground? I think it's incredible they don't tell guests they are being assigned a basement room. It's unfortunate because the rooms are good sizes, but no matter what people like light and paying hundreds of dollars a night should warrant a room above ground. Finally, the pool deck and hot tub is not cleaned throughout the day, so they were pretty disgusting by end of day. Especially in winter months, the hot tub was used a lot so you think more time would be taken to clean it . The amount of hair and brown foam...