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As for the hotel itself it was ok. The room we stayed in was really small. As a platinum elite member I was treated extremely well. All of the staff from check in till we checked out were extremely friendly and seemed to care about our stay. We even had a waitress named Jamie on the morning of our departure talk with us and listened to our experiences. Now that is in my opinion above and beyond what is required of them to do. On the plus side we met a corporate member that happened to be there on vacation and she also spoke with us about our stay and previous stays at other IHG hotels. Have you ever had a corporate employee speak to you about your experiences and genuinely listen and care?? You have to understand that this is what true customer service is all about. They genuinely seemed to care and tried to make our experience as pleasant as possible. I’ve been an IHG member for close to 20 years and haven’t found a better hotel group as willing to and capable of the service they provide. And a shout out to Cheri the hostess when we checked out. I had spoken to her before we arrived and she actually remembered me when we departed.

Great location. Easy to get to everything between Pawleys Island and Myrtle Beach. Staff was awesome. Very nice, very accommodating, overall one of the most pleasant experiences. In a time where customer service is lacking in so many ways, we had a superior experience. Especially love that it is pet friendly and clean. We will definitely recommend and stay there again!

The GOOD - 1. Location, does not get better than this at Myrtle Beach. This is located at the end of the 'strip of myrtle beach' as is away from the crowds on Ocean blvd. 2. The hotel is well made in terms of design. Whatever you need is located at a convenient spot. Parking is close to the rooms in both the buildings, but costs you $10/night. 3. Good sleep quality, I got a good 8-hour sleep The BAD - 1. Condition of the rooms is awful. The carpet is the dirtiest I have ever seen in any hotel. Imagine the amount of dirt they hold and the air you will breathe inside the room! 2. No USB points. Clearly indicates that the hotel has not been upgraded for decades. Luckily, found one USB point in the alarm clock. 3. Room Service - The rooms are cleaned only when requested. I requested. The guy came, vacuumed the room, made the bed and left! Did not even collect the used towels from the floor or place new toiletries. The towels remained in the room until our check out. The UGLY - 1. Pool - Dirty pools and Ian (hurricane) was the excuse. Most other ocean front hotels had clean pools with people in them. The pools in this property were filled with filth and insects. The lazy river is actually the 'dirty river'. The pool was so called ”cleaned” after I complained, but it was still very dirty, so I just avoided to get in it. 2. Property Maintenance - This could potentially be the best resort in MB but it is so poorly maintained, it's a shame! One of the employees at Hilton Grand Vacations told me in this trip that this is meant to be the ”overflow property” of Hilton in MB and because it is so poor, it might be stripped off of the Hilton badge next year; can't say if it was true, but clearly indicates that employees are aware of the condition of this resort. Had this been a properly maintained resort, I would have stayed here during all my visits to MB, but I aint coming back!

We have stayed here several times while visiting the Myrtle Beach area. It is very conveniently located right off 17 in Murrel's Inlet south away from the tourist swarms, madness and traffic of Myrtle Beach itself. Usual good hot breakfast, friendly staff, pleasant hot tub/spa (outdoors) for afternoon soaking after a day out on the town. Clean rooms, housekeeping every 4th day or by request on long stays. Many area food places close by. The street behind hotel goes to 707 which allows you to get more quickly across the jam packed area. Front driveway off 17 enters only from north so have to go around the block if coming from the south, like Pawley's Island or such. Quiet, peaceful more mature guests. Can't go wrong.