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We checked into the hotel in the evening after a long drive cross country. I showed the night attendant my phone where I captured the military rate her hotel was offering - $98 and the site indicated there was one room left at that rate. I showed her my ID. I told her I didn’t have my ihg rewards number handy and she said she’d look it up. She checked to see if she had 4th floor for us, got us checked in and indicated through our discussions that we were squared away with the military rate. When I went to the reception desk the next morning, I realized that I was charged $132 plus tax and fees instead! With taxes and fees that’s $45 over the rate they should have honored. Needless to say I was surprised! There was also another military couple checking out at the same time I was and they too were overcharged. The receptionist, a lady (A.T), was not so pleasant and pretty much told us that that’s the way it is; they honor the rates they want to honor regardless what their parent website states or what their other employees say or make you believe. I contacted corporate and they created a case number for me and reached out to the hotel twice on my behalf. I still have not received a call or anything from the hotel itself. We love our ihg hotels and have used them every time we travel. We’ve never had this happen to us. We’ve never been told one rate then charged another. We wouldn’t have stayed at this hotel at the rate we were charged. I’m so disappointed in the hotel staff that they didn’t do the right thing. We won’t stay here again and I’d advise other military members to think twice before doing so.

We stayed here for two nights. The bed & pillows were very comfortable. We stayed in a king suite with a couch. Our room was clean and spacious with a mini fridge, microwave, small coffee maker & hairdryer. The AC worked well and kept the room cool. We were traveling with our two dogs. There is enough grassy areas around the property to take them out to potty. There are no waste stations outside, so bring your own clean up bags & toss in the dumpster. The pet fee is $40 per dog, per night. The hotel color scheme was pleasant and neutral. The floor of the elevator needed to be cleaned. All of the employees we encountered were very friendly and polite. The only reason for giving the hotel 4 stars instead of 5 is because the breakfast food could be better. The bagels and cinnamon rolls were hard. The eggs were these yellow little flat looking disc things and didn’t taste good. The OJ and coffee were good. There is a waffle maker, sausage links, apples, bananas & cereal. The dining area was kept clean. We had a nice stay here and would return.

We were in the middle of vacation when the virus pandemic took over. The hotel was clean and comfortable, however, it was obvious that owner was not concerned with up keeping standards during this time. While we understood that the hot breakfast could not be served, it should not mean that one should spare the quality of packaged breakfast goods. There was better options in the vending machine! When asked for simple creamer for coffee, the front desk had to scramble to find two packets. On our return trip this summer we will be using another hotel!

This place was by far the best hotel I've stayed at in Fort Smith. I would recommend it to anybody for a night out or a family stay, they have hot breakfast which was biscuits and gravy sausage patties make your own waffles and eggs as well as a bunch of other things you could get that was complimentary. Also they have an indoor pool and work out area as well. And the service at the front desk was awesome by far the nicest people I've ever met at a hotel for sure.