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Great Hotel We stayed here for 5 nights and really enjoyed our stay. This is a bit of a long review but the questions is, would we go back? Absolutely! We really enjoyed our stay here because of the staff, because of the activities they had planned for the guests and the location to get to everywhere we wanted to go. Getting there. It was about a 45 minute drive from the airport that started at about 5pm. It was an easy drive with a lot of great scenic views along the way. Hotel Location - I found the location to be an ideal location for us and our itinerary (Haleiwa town - Matsumoto Shave Ice, the food trucks - Fumi’s,Giovannies and Romy’s, Dole Plantation, Kualoa Ranch, Byodo Temple Inn, Hukilau Market and the Polynesian Cultural Centre) Right off the highway you find yourself located a short walking distance across the front parking lot to get some food at the Hukilau Market at the Polynesian Cultural Centre or McDonald’s), Foodland for groceries and food counter (2 min drive north), a short drive to the North Sore Taco, CVS to get other supplies including beer just a 3-5 min drive south The Bedroom - we stayed in one of the King Suites. This was a large room with lots of space. The main bedroom had plenty of space and storage for clothes and a very comfortable bed.. It also had a couple of chairs that we ultimately used to create a sitting area in the kitchen. the TV in the room was big and worked fine. The Living room had plenty of space and was big. The foldout had a cushion mattress on top and there is a second cushion/mattress in the closet in the bedroom. Using both is a must for a comfortable mattress on the sofa bed. I slept on the sofa bed and was able to get a comfortable good nights sleep. The air conditioner is right beside the bed so if you are a person that does not like the cold, it is something to consider. There was a kitchen area/living room area where we ate and hung out. There were plenty of seats and chairs to accommodate us having some friends over to the room for some dinner and some drinks. The fridge in this room (had a freezer too) was a really good size and much larger than the fridges in the regular rooms. Amenities. The exercise room was on okay size. I did not use it but it did go in to take a look around. The pool and hot tub were great. They had cabanas that you could rent. We did not rent them but I believe it was $20 for a couple of hours. Laundry. They had laundry on site but given our visit was at the beginning of our trip we did not use the facilities. Anything you need for doing laundry can be bought at either Foodland or CVS. Outdoor sitting area. There is a lot of room with lots of seats but very popular for gatherings. Lobby. Very large and comfortable lobby area to gather and relax. Bistro. I did not use the bistro aside from getting a coffee one morning.

We have booked Hampton Inns across the US for over two decades because of the consistent delivery on the core amenities that make for a family friendly hotel. We stayed two nights at this hotel and my score here is based on the second night. Our first night was a horror show that resulted in a comped night. I'll include that information at the bottom but don't think (or at least I hope it doesn't) reflect the hotel in general. Overall - this is a hotel that is trading on a name and the sky high hotel prices on hawaii without providing the appropriate quality of service, amenities or upkeep to deserve your business. Pros: 1) The hotel is located in a shopping plaza in Kapolei. While this offers plentiful restaurants and shops in the close vicinity this is also a significant con for reasons I will describe below. 2) The King/sofabed room was very reasonably sized with a functional fridge and comfortable beds. 3) Apart from one employee (described below) all other staff were friendly and accommodating. Cons: 1) The room otherwise was not convenient. There were no linens for the sofabed (we had to go down to the front desk to request more), minimal pillows etc. Why offer a sofabed but then make it so difficult to use? The bathroom door was absolutely absurd - It was a slider door on a railing on the outside - which meant that you couldn't lock the door and there was a ~ 2 inch gap between door and frame when closed. Better be close friends with those in the room! 2) The location means that you share parking with everyone in the mall. We had to park quite far away from the hotel which is not great for baggage etc. 3) While the food/beverages were all adequate and frequently refilled there was something VERY wrong with the coffee (stale and sour), waffle mix (sour and pasty) and eggs (tasted like salty toothpaste). The common sourness and pasty nature across the three suggest that something is wrong with the water but I would expect that they are checking before serving customers. My kids would eat just about any flavor waffle (and have happily devoured any and all hotel waffles in their time) but both said these were disgusting. The eggs were grainy and pasty - honestly I have never eaten anything like that. I didn't point out these issues as given the other problems experience with the room and the situation described below - I felt that it may have seemed like 'serial complaining”. I figured that if it was fine for everyone else - leave it be and if others felt the same - they would notify the property. The no good-very bad night. 1) We arrived at the hotel later in the evening after an evening flight and so my tired kids went to bed. I jumped in the shower at about 9:30 and noticed that there was only one temperature of water available - Boiling. I thought maybe switching up the input/output may help so I switched from the faucet to the shower and now only cold water was available. I felt that a fu

We live on the island of Oahu, but decided to get away for the weekend to celebrate my boyfriend’s birthday. We decided to stay at the Residence in Kapolei Oahu and had a wonderful time. The hotel is in a great location, near Raising Canes, 7-Eleven, and Starbucks, which are all within walking distance of the hotel. About a mile and a half away is the Ka Makana Ali’i mall. The front desk staff was very courteous and welcoming. Our room was comfortable and clean. The only thing I can say about the room is the pillows were a little too soft for my taste. I like them a little firmer, but that is a very minor issue. The free breakfast is delicious. It comes with a buffet that offers scrambled eggs, choices of meat , make your own toast or waffles, fruits, cereals, and fruit juices, and coffee. The hotel had a special going on for local residents so we took advantage of that package. We used the gym equipment on both days but didn’t have a chance to use the pool. Unfortunately, we forgot to leave a tip for our housekeeper upon check out. I ended up calling the hotel to see if I could get the name of the housekeeper who cleaned our room after we checked out I was told her name is Abby. So, Abby, I will be stopping by one day to bring you a little something for your hard work. Thank you to all the staff at the Residence Inn Kapolei Oahu for making our stay so comfortable and enjoyable. We will definitely be coming back again. I highly recommend this hotel,

Overall okay, just no kettle. Although the hotel is not in the city center, there are a few places to eat and a foodland big supermarket in the vicinity. The supermarket is mainly like takumi, which is based on food. I feel that the experience of Ctrip is very good. In my itinerary, I can find the food around this hotel, transportation and shopping, etc. There are outlets near the hotel, discount stores at Wal-Mart Supermarket, Hawaii Water Park, even if you take a 30-40 minute taxi ride from downtown Waikiki. It is very convenient to use Uber.

Good morning , The facilities and service met our expectations. We would have appreciated having a room with a view of the sea, the mountain, the swimming pool or the gardens, even if it meant paying a little more, coming from France to admire the beauty of the landscapes. We had a room (53) which overlooked the street on one side (with a small terrace) and the parking lot on the other! We wouldn't have stayed for one night but we spent 6... We are therefore very disappointed by TRIP's contribution to this reservation, next time we will contact the hotel directly. Cdt