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While we initially booked a hotel in downtown MKE, I'm really happy that we relocated to Tosa. We used it has home base as we explored the city doing many different things. Our room was clean, the bed was comfortable and it was nice having a kitchenette where we could store perishables and heat our food. I know we could ask the front desk for additional supplies, but it would be nice if they stored at least an additional roll of TP and kleenex in the room. The vent for the AC was pointed at the right side of the bed. It was too bad that it wasn't directed towards the middle of the room. Parking is free and I appreciated the large parking lot. We also took advantage of the side entrance (protected with key swipe entry). This avoided us going through the front lobby and walking clear across the property. If you want breakfast on the weekend, you have to preorder it by 10:00 p.m. the night before. Items like muffins, fruit, oatmeal packets and cereal bars are available.

Disappointing to say the least. The Sonesta website depicts this property as an upscale hotel boast ”all the amenities you could wish for in such a prime location” and ”our full-service restaurant and lounge will surely satisfy” (both are copied from their webpage on 3/28/22). The reality is: The rooms do not have a microwave of mini fridge. The Amorie (stand alone closet) is more suited for a motel-6. The on-site restaurant has been closed for several months and is not expected to open until May (??). The snacks that are offered at the ”pantry” are both minimal and overpriced. When asked about somewhere to eat - the ONLY place within walking distance was another hotel which was several hundred yards across two parking lots ( Do this at night with your wife when the wind chill is in the teens w/ a biting wind, light snow and sleet ). BTW - this is not available on Sundays. I understand Covid -19 has been tough on businesses, but at least update your website ! ! Two prominent signs state facemasks must be worn in all public places. However, no one at the registration desk (or any other staff) wore a mask. Far too many little things went horribly wrong during our stay. Several clerks at the registration desk were wonderful and did try to make up for the poor experience, but unfortunately were not able to do so.

Very good, but you need a car, in the suburbs. There are supermarkets and bars around

I would love to have given 5 stars to this location however there were problems that detracted from my stay. Most importantly, there was no hot water to shower in the morning. I even waited an hour and still nothing. That is absolutely unacceptable for a hotel of this size. Breakfast was above average but they quickly ran out of several things. We tried sitting on the patio but it was a real mess. It needed some cleaning and attention. It’s too bad, it could be a great space. The room was very clean and spacious however the bed and pillows were not comfortable. When I checked in on the app, it gave an option for a foam pillow however that was either ignored or overlooked. Either way, don’t make it an option if it’s not going to be followed. Fix a few problems and pay attention to detail and this could be a great location.

The hotel was spotless. The rooms were spacious and contained several extra nice touches. the bed was comfy and the air conditioning worked great. A couple of odd things such as. the front door being locked after 6 pm, made arriving at 8 pm a bit difficult for us. One staff member was extremely rude and needs training from management in customer service. I would not allow this one person to dissuade me from returning. Overall a great stay.

Had to book a room quickly on Christmas Eve due to sick family member. First were given keys that would not work, which is really no problem. Had to get new keys and for some reason, was assigned to a new room. The doors of the rooms looked so cheap and beat up. Room was satisfactory. Upon rising in the morning, discovered that the shower/tub would not work. Not one drop of water! So had to show up on Christmas Day with no shower. Would not issue refund because we booked through trip.com. So advise: Check the shower IMMEDIATELY upon arriving if you plan to be clean in the morning.

Stayed in a king room 2 nights. Wasn't up to par for us. Shower had absolutely no pressure and bed wasn't the normal comfy Hampton bed. There was no hot coffee until 6:30 am. Wasn't happy. The breakfast was ok but no coffee at 6:30 and the fact that breakfast started at 6am makes me think they have a staffing issue there. The bar is way overpriced, and the area where the hotel is is really boring. Not really within walking distance of anything but McDonalds and the state fair grounds parking lot. Front desk clerk that checked us in that evening was very nice and helpful but the one that checked us out the next morning needed some customer service training. When I asked for a receipt she said 'oh you'll get that in your email' and walked off. I called her back and told her I wanted a printed receipt and she did it, but acted like I was being a pain. I am a Hilton Honors member and was very disappointed in this hotel.