Search Best Hotels in West Covina

Arrived at the hotel late at night and accidentally left my sneakers in the lobby. My husband went downstairs about 5 hours later to find them and ask the front desk girl, Janelle, if she had seen any sneakers. She said yes she did but she doesn’t know where they are. He asked if she put them in the lost and found and she said that it wasn’t her job to do that and that she wouldn’t touch those things. He asked why she didn’t call us after we checked in so we could come grab them. She responded that we were the ones that left them and it wasn’t her responsibility. I finally met him I’m the lobby and he told me about her bizarre behavior. I looked in the trash cans. I went outside and doing my shoes in the dirt behind a bush. I brought them into the hotel and showed her my shoes. I asked her why she would throw them in the dirt. At first she denied it then responded with I didn’t have time to deal with shoes. I told her her customer service was horrible and that she was lazy. She looked at me and said YOU ARE UGLY. I was shocked and speechless. We returned to the room and called down to talk to a manager. (Shock, no manager on duty for the whole weekend). The same girl, Janelle, said we were harassing her and she would call the cops to have us escorted off property. WHAT???? I called corporate and they took a report but never returned my call the rest of the weekend. I guess a bunch of rude, incompetent children are running this hotel and no management around to keep them in line.

I've stayed at this location multiple times for Cal Poly Pomona activities. Walking distance to many stores and fast food type restaurants. I. E. Ikea, Walmart, Target, Sprouts, Dicks, Marshalls, Ulta, In and Out, Chipotle, Hawaiian BBQ, AkiPoki etc. Not the closest hotel to Cal Poly Pomona but can easily get to/from the college. Have stayed in multiple room types (double, king, king executive) over the last year. It's a little older hotel that could use some fixes/touch ups in the bathrooms but overall comfortable and clean. Microwave and mini fridge was very useful for us. Latest visit, the shower head should be replaced. Lots of water pressure but spray wasn't adjustable. This trip was short but have spent a week in an Executive King. The sitting area (sofa/TV) is between where the bed is and the bathroom. If you get up alot during the night I suggest packing a night light for the bathroom. Also, recommend requesting a room away from freeway if freeway traffic will bother you. Noticed it more the first night and not so much after. Hotel staff always friendly and helpful. Front desk, housekeeping and dining area all very professional and welcoming. Did not get room cleaned but housekeeping did knock on the door to ask if we needed any items. Two USB-A phone charger on alarm clock next to bed. Need adapter if only Type C. Free parking is nice. Would see security guard walking/patrolling the premises in the evenings.

The hotel we usually stay for a yearly conference in had no availability this time. I had spend quite a bit of time researching and based on criteria important to me decided on Best Western in West Covina. I didn’t expect much, and was really impressed with cleanliness, quietness and the friendliness of the staff. I would definitely stay here again especially if all the Covid protocols go away and we’d be able to use the jacuzzi and have a better breakfast.

Basic amenities are what you’ll get and what you should expect; don’t think you’ll get anymore than that. We literally saw an arrest happen right outside our windows one morning.

Originally booked the room for 2 nights, but decided to extend for another 4 days. Reasonably priced for what is provided. Room was nice and clean, linens are changed daily and towels replaced. Only drawbacks were no iron, microwave, or clothes hangers in the room and no pool on site. I booked online twice and had no problems. I would stay again.

Positives * We decided to use our Marriott points to stay at this location because it wasn't too far from central LA, and it didn't require as many points—excellent value for a Marriott. It was conveniently located just off the freeway but just far enough from the walled freeway for traffic noise to be imperceptible. * We were able to sleep very well because the pillow was just right (airy but cradling the head with sufficient support), a comforter with a little more weight than average, and pillow top mattress. * The room was spacious enough (compared to the Hampton Inn we stayed at in Palmdale) and warmly contemporary styled as Courtyards are, which we like. Negatives Weak toilet flush, if that matters—risk of clogging Breakfast not included $6 overnight parking charge, which I hadn't expected but not too pricey