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We're Bonvoy members because we like Westins. According to the Marriott corporate website, the Marriott brand and the Westin brand are both considered “Premium” Bonvoy properties. As such we expected a similar level of service to what we've received staying in Westin properties. Unfortunately this particular Marriott is a stunning disappointment. We arrived at the property for check-in to find there was no valet parking. They charge a parking fee of $15.00US, which they charged by default, even if you have no vehicle there. Several of our friends who arrived by taxi had been charged. They had to call back and get the charges removed. In addition, there was no staff at all to assist with baggage. Everyone had to haul their own. There was an exciting scavenger hunt to find a luggage cart whenever you needed one. The rooms are clean and present well. I appreciate that there are walk-in showers instead of tubs. I question the choice to use a vinyl composite flooring instead of carpet. The hard surface makes the room noisy, the floor cold, and has a very “Super 8” feel to it. As with the Westins, the beds are quite comfortable. We originally intended a 7 night stay, but due to reservation issues we opted to cut back to 5 nights. I've called the property a dozen times over the course of 14 months to reserve a hospitality suite for the week. The sales manager here is either incompetent, lazy or both. In that 14 month window she was unable to fulfill even this exceedingly basic request. She ignored every single one of Marriott's 5 core values and ruined a trip we've been planning for three years. Our first experience with the on-site dining elicited a mixed reaction. The food was better than expected, and our server was extremely accommodating. We had a table that ended up being 12 people (started with 6, expanded as additional people arrived). Some left and others took their spots. All told we were there about 2-1/2 hours. The hostess was quite cranky, apparently it was inconvenient for her that we were still buying drinks and chatting. She pointed out a few times that we couldn't stay long, as she had another group coming in. That struck us as odd, as she'd told us earlier that they don't take reservations. Even our server was getting annoyed with her, probably afraid she was ruining his tips. We found that breakfast service is short, closing by 9:30, and the staff member in charge of the lobby coffee was quite anxious to shut off the coffee machine Friday morning, even though several of us were gathered in the lobby chatting and...wait for it...drinking coffee. Apparently she was afraid the guests would avail themselves of...guest amenities? There was no coffee service at all on Saturday or Sunday mornings. Hotel tip: Anyone staying at a property Marriott considers “Premium” shouldn't have to order coffee delivered. The convention space is nice. It's smaller than most I've been to, and really too small for the convention we were attending. That

The rooms are clendly with all the necessities the one bedroom with kitchen and living room area is spacious and would be more then comfortable for an extended stay. The gym is clean and well verse with equipment the pool and grill area is clean and spacious overall exceptional place

1 star is generous. The general manager of this roach motel, Jasbir Singh, is a shady, lying, vile slum lord. His own employees told me that he's notorious for forgetting what he's said and lying to guests... I experienced this first-hand. I called to check availability. I spoke to Jasbir, who confirmed his name during our conversation. I asked for a military rate. He said they don't have one, but he'd give me a courtesy discount price of $452.76/week. I reconfirmed his name. The next day, the woman with whom I checked in called Jasbir to confirm the discount he'd promised me. He told her he didn't remember having such a phone call. She gave me the discount anyway. A week later, I went to the front desk to pay for another week, but was told I'd need to speak with Jasbir to get the same discount. The woman told me to not pay anything until I speak to him. However, Jasbir was never around when I was told he would be. This happened when I tried to pay the next week, too. After I'd been there 2 1/2 weeks, another manager called to ask when I am planning to pay. I told him about Jasbir's discount, and just like the women two different times at the front desk, this manager told me to talk to the elusive Jasbir Singh. That same day, I finally found Jasbir. Trying to be a succinct as possible, my conversation with Jasbir went as follows: He yelled and screamed and told me he never spoke to me on the phone, blamed his employees for making mistakes, and called me a liar -repeatedly- for saying that he and I had a phone conversation he'd forgotten about. HE SAID HE DOESN'T GIVE A MILITARY DISCOUNT BECAUSE ”I DON'T GIVE A SH*T ABOUT THE MILITARY.” He demanded I pay the full rate for the past 1 1/2 weeks I'd been trying to track down my discount, which I refused based on what he promised (and principal). When he knew that he had no more cards to play, and I'd proven that he'd made a mistake, he even threatened to call the police. All of this unnecessary drama because he either forgot what he'd told me or he did a bait-and-switch. Judging by the unprofessional manner by which he addressed my issue, I think it was the latter- he was just trying to get me to pay significantly more for the 1 1/2 weeks that were due- the 1 1/2 weeks that I was lead to believe I'd be paying the rate promised to me. An hour after this conversation, I went to the front desk to retrieve a package that USPS confirmed was delivered earlier that day. Jasbir refused to give it to me. Jasbir Singh is a deranged little bald man. 2 other guests have told me that this establishment either did the same thing to them or to someone they know. The place is also constantly under-staffed. Jasbir Singh is a dirty, lowlife swindler. Record every conversation you have with anyone at this place, and DO NOT EXPECT THIS BUSINESS TO HONOR THE PRICE THEY GIVE YOU.

I’m a Hilton honor member and always stay with other Hilton properties . But I will tell you I will go out of my way to stay at this hotel just because of the way they treat me , everyone always try to make sure that I get what I ask for, but only for me, but for my whole entire group, the hotel usually busy and there’s a lot of groups and a lot of people everywhere but the team always do everything that they can to take care of everyone which is some thing I really appreciate. Note: we can always busy a lot of people using both pools outdoor and indoor.

In addition to the 5-star hotel in the United States, breakfast is not good. Hotel location is good, parking lot is large, facilities are complete, the room is large, good health, stove cooker and dishwasher refrigerator, family travel, long-term business trip suitable.

The environment is good, not far from the highway

The hotel room is large and tidy. But it probably has something to do with our weekend stay. There were people playing super loud speakers upstairs or in the rooms next to each other very late at night, and the guests staying there were very mixed. It should be a low-end Hilton hotel, and the price is okay

Everyone was super friendly and welcoming from the front desk to the bartenders (especially Dan!). We love the place and really appreciated the hospitality. Looking forward to coming back for our wedding block in a few months.