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I am shocked that this place is a Springhill Suites in a nice area of Pittsburgh. The layout of the room was not good, the sliding barn doors on the bathrooms (one shower, one toilet) could barely be opened. There was a trundle bed instead of a sleeper sofa, and there were not pillows and blankets for the extra bed. The TV was mounted where no one in the room could comfortably watch it. The fridge was tiny with almost no counter space, and a lot of the hallway reeked of ****. The front desk person was completely uninformed and could not answer any questions about the hotel parking, (she thought it might be included, thought it might be come and go just show them your ”card”, but couldn't answer anything). The very worst part though was the ”breakfast”. It was not staffed at all as far as we could tell, and there was crushed popcorn everywhere, ground into the carpet both at night when we checked in and still there at breakfast. They don't seem to have anyone cleaning even the food area, and trash cans were overflowing. At breakfast there was almost no seating, and what was there was very impractical, totally at the wrong height for eating, and not set up for more than one person. There were very few people eating there during our stay (it was not at all busy). Despite this there were very few things to eat, nothing was refilled or cleaned, we found the muffins were one of the few edible things there, but even though we ate breakfast at different times, there were only one or two muffins and when they were gone, that was it, nothing was refilled. Juice was limited to apple or extremely watered down orange flavored water, no eggs or protein of any kind, one orange, no other fruit, no yogurt, only sugar cereal, only bagels (no other bread selection). This was our last stay of a 2 week road trip, and by far the worse breakfasts that we had anywhere we stayed. Wish we had stayed elsewhere.

The room at the hotel was clean. Water pressure in the shower was great. Otherwise I found this hotel unpleasant. The first thing you see upon entering the hotel were the numerous signs with warnings and rules. There were paper print outs of these all over the place warning that you need to request room cleaning, that this was a no smoking hotel, that no one who lived within 30 miles could stay overnight at the hotel, that all guests must throw their own trash away, that smoking was prohibited and guests would be fined $250 for smoking. I understand hotels have rules but these signs were everywhere. Also, the hotel staff was unpleasant the entire stay. We were there several days and not once were we greeted upon arrival back at the hotel. Staff avoided making eye contact with guests in order to avoid being asked questions. The front desk clerk was watching a movie on her phone while sitting in the breakfast area and just continued to sit there while we waited for assistance at the front desk. Eventually a maintenance worker came over and helped us. We left a key at the front desk for our daughter and they did not ask her to show any ID before giving her the room key. We never had soap replaced in the room even though they threw out the soap every day. My daughter said that she never received soap despite requesting it numerous times. We asked for a banana (for my daughter who has a lot of food allergies) because this was the only item at breakfast that she could eat. They gave her a green banana. When she asked for a ripe banana they literally told her ”No” and walked away. Luckily we had brought our own food for her to eat.

These reviews had me all worried about the parking situation. There's a garage right next to the lot, it cost us I think $15 for like 12 hours. Yes, the desk clerk wasn't super friendly but the place was clean. It's convenient, if we're downtown we'll stay here again.

This place was extremely clean, had many amenities such as complimentary designer toiletries, tea bottle opener, wine glasses and of course the clawfoot bathtub. One would say it was easy to forget this unit even had a rain tile large walk in shower. The only down side I would say, the hotel does not have a front desk so everything is all virtual, a little different than the traditional check in, however if I would have read prior to booking the process would have been extremely painless. The supper staff over the phone were tremendously helpful.

I stayed here for like 2 weeks out of nowhere they decided to ban me. Probably because I kept staying on points and calling customer service to make them do their jobs ha. When I asked the reason I was ban she said my kids were rubbing the halls in the middle of the night which was a whole lie, my kids were in bed af 9/10 every night because they had school. But don’t come here It’s unkept and gross and they act like your parents telling you that you can’t have guests in your room and they make sure whoever is on the reservation is all that’s allowed in the pool! Not worth the money you pay. They need to be free.

I was pleasantly surprised by this small hotel. I liked that it was in a mansion and within walking distance to Phipps Conservatory and the Carnegie museums (both about a 15 minute walk from the hotel). The lobby area is beautifully furnished. Check-in was fast with friendly staff to help with any questions. There is a full bar on site which serves drinks and a few small munchies but no restaurant or room service was available. The bartender was kind enough to give me some help with the local food options. She even went so far as to draw me a small map so I could easily locate the restaurants. (Thanks so much for the extra effort. It was greatly appreciated!) The walk to nearby Shadyside was only about 10 minutes. There were restaurants and bars available plus some shops. The area is safe so I didn't feel uncomfortable walking in late evening. The rooms were clean and modern with standard amenities. I did like that housekeeping service was optional. At check-in, you were asked to chose the type of housekeeping service you would like during your stay. I was only staying in the hotel for two nights so opted out of housekeeping service. My only real complaint was the lack of parking for the hotel. There is off street parking which is good since the hotel sits on a busy street, but the amount of parking is very limited. I only saw eight actual parking spaces. Three of these spaces were not available due to on-site construction. The overflow parking is basically anywhere along the perimeter of the property next to the fence. This is not enough parking for the amount of rooms available. I didn't appreciate having to park in a location where my car could easily by damaged. With the exception of the parking, I enjoyed my stay at the hotel and would stay again when visiting Pittsburgh.

The location is good and the staff is nice. The pricing is a little high. Probably likely due to the NCAA tournament but no matter when you go it’s always pretty high for this caliber room. Breakfast offering is nice. Room smelled like it had been previously occupied by a smoker. That’s something I should not be able to detect, in my opinion. The partially empty bottle of lotion a little disconcerting upon arrival.

During our stay at Hyatt House, we unfortunately had a negative experience with regards to the cleanliness of the facilities. We would not recommend this hotel and will not be staying here in the future. Though the staff was as helpful as possible, we were re-assigned rooms and were met with the same sub-par conditions. Our first room seemed to not have received a cleaning following the previous stay. The floor and surface areas were dirty, the floor was sticky with crumbs, dust and other debris. The couch had a significant blood stain on one of the cushions and upon further review we found additional staining all over.The front desk associates were helpful in getting us reassigned to a new room. Here, we were met with continued concerns on the cleanliness of the rooms. Though we certainly understand these rooms are typically for longer stays, we were really disappointed and would not recommend staying here.