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I needed a place close to the hospital and my daughters college for her surgery. Hawthorne was the closest to both, almost within walking distance to both. I reserved our room for our stay in advance, in which I received an early bird discount. We also received another discount since we were there for the main purpose of the hospital. Due to other circumstances, the day before we were to check in, I needed to check in a day early. They were very understanding and accommodating and still gave me the same rate. The day of her surgery, we realized that our room was not going to be as accessible as we thought, so we needed to change rooms. Again, Hawthorne was very understanding and accommodating and moved us into a more comfortable room for her with no questions asked. On day of check out, we needed a late check out due to having to wait on our transportation, and again, very understanding and accommodating, no questions asked. The entire staff from Check In all the way to Maintenance were AMAZING! They went above and beyond to meet our needs, help us with my daughter and her wheelchair, and made us feel so welcome. The room was spacious, extremely clean (the entire facility was immaculate), and the beds were very comfortable. The pool area was beautiful, although closed for the season. Due to Covid, they did not have the Continental Breakfast as listed on their website, but did have a ”Grab and Go” bag with coffee and afternoon tea in the lobby area.

This is a decent property right across the street from the convention center in Down Town Winston Salem. Valet parking cost about the same amount as parking in the public garage so I recommend it. The room I was in was updated and in very good condition. I coun't hear any road noise but I was on the 16th floor and that may be why. The front desk was helpful on check in. I can recommend this property. It isn't too pricey and they don't try to add silly destination fees.

My experience was taxing to say the least. I arrived, after working an eight-hour day and traveling five hours, to a room that had old urine stains at the base of the toilet (both sides). The staff immediately provided a replacement, but it had the same issue. The third room was much better but clearly had not been used or dusted in a long time. The staff member did state that they do not typically have much business. I would expect that there is ample time to clean the rooms, even spot-checking the ones not in use. If I had had the energy, I would have taken the loss and gone to a different hotel. Luckily, I was checking out after two nights. I will not be returning, frequenting any Baymont properties, or recommending to anyone.

My husband and I spent our anniversary weekend in Winston-Salem. We always stay at Hilton affiliated properties, so we booked for 2 nights at this property due to location and amenities. The staff was very friendly and helpful. The lobby and pool areas were extremely nice. We had a king junior suite, which was nice in size. The bed was super comfortable. Here are a few suggestions for improvement: the a/c unit was not in the “bedroom” part of the suite, so it got very hot laying in bed. The a/c unit is an older model…there was a wall thermostat but it didn’t work. The bathroom looked all new, but there was a ton of mold in the shower. Wallpaper was peeling of the walls in the hall. The carpet in the hallway on the first floor needed a serious cleaning. Would I come back, yes…but I do think this property needs to work on the details.

This hotel has seen better days-such as back in 1995 perhaps. I've actually stayed here multiple times the last few months because of the location, but this last trip made me decide it's time to move on. I travel every week for work, and some things I look for are: cleanliness of course, soft pillows, decent towels, air conditioning that works, friendly people, walls that aren't paper thin, and rooms that aren't a hot mess. Pros: location, breakfast (though I've never had it), water pressure. Cons: Ever heard of the expression, ”lipstick on a pig?” This describes this hotel perfectly. You enter the lobby and it's beautiful-really is. Apparently they did a remodel. That's where the remodel ends. From the lobby, you enter the 3 elevators. All are nasty. They appear to be more like freight elevators, than elevators that are off a big beautiful lobby. They kind of smell, walls/floor are gross, and you get out of them and generally feel dirty. The rooms are circa 1995. Nothing is updated. Again, I have stayed here probably 5-6 times, so I have seen multiple rooms. The carpets are foul and fraying. The walls are stained up. The bathroom has super old faucets and sprayers, dirt in the corners, and the shower curtain/liner has seen way better days. My last room that finally made me decide to be a little crazy and stay elsewhere next time, had an air conditioning system that banged when it turned on, stayed on for a few minutes, then went off, and would bang again 30 minutes later. This room also had this phone whose picture I attached. All the buttons have been removed and it's filthy. The room I had before this one had an adjoining room. The door adjoining the 2 rooms was missing a lock and wasn't even flush against the wall (picture attached). I bring a door stopper with me on all my trips that I jammed up under this door-the only reason why I had kept the room and I was super tired. Anyway, I will stay at the Hampton a block away or the Courtyard my next trips. Just set your expectations correctly if you stay here.

We called after hours and couldn't get ahold of anyone, but received a quick return call. We called instead of booking online because we wanted to make sure we booked a room with at minimum a queen bed and most importantly a bathtub. Asked multiple times to ensure there was a bathtub. Arrived and the room your staff booked DID NOT have a bathtub. The staff made arrangements and upgraded us to a room with a tub. We also incurred extra charges for the upgrade. It was only 18 dollars and some change and I understand that was the rate of the newer room. However I was disappointed that I was quoted one rate and assured the original room had the specifics requested, then to be charged extra for an error on your staff. The room and building was beautiful. The amenities and staff were above average standards. Due to the high ceilings and hardwood flooring it felt like any noise made could be heard throughout and that was uncomfortable. I realize that is part of being in a building as such, so it was not a disappointment. Would stay again, and recommend to others.

The staff has exceptional customer service from the front desk to hospitality! The wine and cheese from 5 - 7 were great to ”wind down” for the day and the cookies and milk from 8 - 9 were so tasty for an evening treat or bedtime snack. My room was LARGE with two levels - queen size bed, a large sofa, a side chair, and a faux fireplace with a space heater to imitate the real deal. The space heater did heat up the room because it was quite chilly. The only complaint I have is that my microwave did not work and it was pretty cold in the rooms but the staff was more than willing to accommodate my needs. The floors creek a lot when people are walking or just settling for the evening. Those little inconveniences will be there with the age of this building but it also speaks to its history...thus the story of Sally the Ghost. I was not afraid of that after reading about her story on my first night there.