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Despite this being a no smoking hotel, We clearly had a room that had been smoked in for years. It absolutely reeked of smoke to the point that our clothes in our suitcases took on the smell. An obvious attempt by staff to cover the smoke smell with air freshener/ chemicals made it worse. The tub was in need of a total reno. Grout was dirty and parts were missing. The tub was badly stained. There was a hole in the wall behind the bathroom door large enough for a rodent to fit through. The entire room was grubby looking. One bedspread was badly stained and there was a small burn hole in the blanket of the other bed. The rug clearly hadn’t been vacuumed as there was a noticeable pile of dirt in the corner. While packing up our stuff to leave my daughter noticed a bug crawling up the wall. To be fair, we did not bring up these concerns to a staff member at the time. It was late and we were tired after a long drive. We slept a few hours and left long before check out time. Live and learn.

This hotel is fantastic! Every person we talked to were pleasant and nice to talk to , can’t say enough nice things to say . The location is very easy to get to but there is little to do around the hotel in the downtown neighborhood. There’s a reason you have a terrific restaurant and bar , not to mention the speakeasy. The only disappointment was we didn’t see one of the 13 ghosts . Hope to stay there again

Everything from the 3a.m. check-in (driving 8 hours from Chicago) to check-out I have never been on site a property as professional and as accommodating as this hotel. I am a business traveler as well as big vacationer. I would personally like to thank the staff for their kind hospitality and extreme care. Having been to over 100 hotels/resorts the past 3 years and also being a previous employee to a chain that competes with Hilton properties, it doesn't get any better. From cleanliness, to comfort and care with compassion. We were always greeted, our GSR hit every mark when welcoming us from food, and drinks to information of pool and market centers. This should be a site that corporate considers when retaining employees (for culture) as well as retraining especially (servant leadership and cleanliness standards) GMs! The rooms are extremely clean, hotel-very quiet, best staff you could ask for from Housekeeping to the Front Desk. Everywhere you turn the team and management greets you with a warm smile and goes out of their way to be generous. I want to thank the lady who checked us in from our June 17-18 stay this year. You were amazing, fast, hard-working and so very sweet. Thank you for going out of your way to make sure we got our points and informed us and helped us with a wrong booked date. You are HOSPITALITY at it's finest. We will be referring our colleagues to Hilton properties but especially the property at Parkersburg, WV.