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This is a place where I always stay this time I noticed that the staff was a little younger that does the cleaning and did not do a good job as the other workers did they just need to stay on top of it just cuz it looks clean does not mean that is clean they need to just wipe and mop up floors cuz there spills from the previous guest

This is our go to “Home” when we go to Lafayette. We have stayed here many times when traveling and with our grandsons baseball teams. The hotel and our rooms are always so clean and welcoming. We love the size of the rooms with the sofa and lil kitchen set up. The free breakfast is definitely a plus with very good choices and so good. The staff is very attentive and friendly. When we had to evacuate from home because of a hurricane last year I knew this is where I wanted to go and they did not disappoint. We were there for a few weeks with two other of our family members and their kids. The washer & dryers on site were so very useful. There are eating places in walking distance and we spent quite a bit of time in the lil park right out side. Location is perfect with things close by but the way the place is set up you don’t feel crowed. Sometimes we would took walks on the premises and area.

This is by far the WORST hotel I have ever stayed in. To start, when I entered the hotel, the agent at the desk didn't even greet me. She stared at me as if I was supposed to speak to her first. She was more worried with the FaceTime call she was on than to take care of a guest. So I then get to my room to be horrified. I first booked a queen studio and received a 2 double bed. No biggie, but I would have liked to have been informed at check in that my room type was no longer available. I get to the room and thats where it got the worst. The room was disgusting. There were stains on the bed, old cigarets in the window seal (had to have been there for a while or they wouldn't be almost black), dirty grimy counter tops, dirty microwave, and much more. At this point I just wanted a new and hopefully CLEAN room. I called down to the desk to ask for a room move and in mid explanation I was hung up on. I then walked down to the desk and told her to just cancel my room. At this point I just wanted out! She then tells me she has to charge me and check me out (keep in mind I was in there for 5-10 mins tops). She then informs me that only the General Manager can apply the refund and to call at 11pm to speak with him. I called back as instructed and voiced my concerns and disgust with the General Manager Brandon, to only be dismissed. He is the most unprofessional manager I have ever encountered. I barley got an apology and the one I did get was short and dismissive. I now understand why the staff is the way they are because they are being lead by someone who is far from caring and professional. I will never stay at this property again and I would suggest the same for you. At least allow me to save you the headache. I hope these comments are used for training and accountability. This property is doing very poorly at upholding IHG standards and should be further investigated.

This place had potential, but definitely fell short for a disappointing weekend stay. We were in town for a baseball tournament and chose to stay here due to it being a newer property. We usually always choose a Marriott hotel due to being a member and collecting points for future stays. The area surrounding the hotel was great. A positive for this hotel is that there are tons of restaurants and shopping right around the hotel. Upon entering the hotel we noticed that all of the trash cans were overflowing. When we arrived in our room we noticed that there was only half a roll of toilet paper, no Kleenex, and no laundry bags. The room was large, but did show some wear and tear. Everything appeared to be clean. There was a full size refrigerator which was definitely a bonus. Our room was not cleaned the next day and towels and toiletry items were not replenished. Although there was a coffee pot there were no cups or condiments. The breakfast downstairs was minimal, crowded, and dirty. They were out of coffee by 9:00 am. When we returned to the hotel the second evening all of the trash cans were overflowing again. It just had a dirty feel overall. We stayed at the Springhill Suites River Ranch the last time we were in the same area and had a much more enjoyable experience. If you are looking for a moderate option in this area I would pass on this one. There are better options at around the same price point.

The entire staff had friendly, professional, disposition. My room was clean with enough towels. The bed and pillows were quite comfortable The breakfast bar was very nice, there was a wide variety of items to choose from. Covid-19 intructions were displayed to remind guests to practice social distancing. I would return to this hotel and recommend it to others.