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I had a single room self catering. Unfortunately, the adjacent bedroom wall to my unit is porous. You hear everything from the bedroom next door. I had smokers next door and the smoker's cough is disturbing. Lack of sleep each night for me. In addition, big red signs saying no smoking on the Patio's, but the guests disregarded that. you couldn't sit and enjoy a barbeque on the patios because of their smoking. I've been there before, but after this experience, never again. Not relaxing at all this visit. You can't sit outside and enjoy the animals because of guests disregarding rules and smoking on patios. The establishment has no proper management of that. Making the stay an unpleasant one.

Our visit to this beautiful establishment was simply short of amazing! The staff, their professional manner, friendly and helpful demeanor just made our stay a memorable one. The place is clean & beautiful, a place for true relaxation. Hubby and I just kept saying, ”Everything works here” LOL! The food, top notch! The service, unmatched...Ooh and spa was absolutely lovely. We will definitely find an excuse to go back. Its a 10 for us!

advantage: The overall architecture and garden view of the hotel are great, the swimming pool and restaurant are great The room has welcome wine and snacks, and the room is facing the swimming pool to take pictures nice The service of the staff is very good, which is praised. shortcoming: Room: I booked a king-size bed of 51 square meters in the online reservation, but the room arranged by the hotel is not like this at all. The room is not big and the bed is small. If you have booked on trips, you'd better confirm that the travel agency agent booked the room you want. Then the mattress collapsed and I slept very tired. Can hear the noise all night don't know what machine in the hotel is causing it. Bathroom: toilet and shower The bathtub is very small, the hot and cold water is not well adjusted, and the bathrobe is too old. Restaurant: Buffet in the morning and in the evening. There are not many things to accept in the morning. You can sit outside and face the swimming pool to feed the birds. They like to eat grapes. The quality of the buffet at night is very poor and it is not recommended to eat. You can go to the grill room next to you to eat, remember to make an appointment, that location is great for taking pictures, bonfire + dinner. Travel: The hotel has a fixed number of buses to pick you up to the area you want to go to the resort. If you drive by yourself, you can only park your car at the hotel. There is basically no parking space outside and you cannot drive in the park by yourself. Summary: If you come to Sun City, South Africa, this hotel is worth staying, and it is worthy of the 5-star feeling. But don't be too demanding about the food. The overall score is 7.8, which is one of the must-see items when you come to South Africa.

My family had one of our favorite vacation at this hotel. Clean and modern. Next time we travel to sun city we’re definitely booking into the cascades.

Disappointing service and standards. The standard at sun city dropped significantly for the price you pay. Compared to the old Sun city the money you paid was worth every cent. We stayed at the cabana. The room was not ready at 2pm check in time. So we were given another room. The tv was not working The toilet door has a loud squeek when you open and close. The toilet and shower were not properly cleaned meaning that the grout on the floor tiles was dirty and the shower has mold in the grout. Before I booked in at suncity I stay at magaliespark and from there drove straight to suncity so seeing the cleanliness of the suncity bathroom just put me off as magaliespark was absolutely clean. The breakfast that is served at sun city is so low budget compared to how it was previously. It's just not worth paying that money for a stay.