Guest User
September 9, 2023
When we arrived at this destination, I asked if we could have a handicap room. The receptionist was very accommodating, but when we started to get settled we discovered that the room had not been serviced. There were dirty, used towels all over the bathroom floor and the bed sheets had not been changed. When I reported it to the front desk, they immediately went to work to clean it up. The staff profusely apologized, several times, and we were asked to leave while they serviced it, which we did not mind. However, in a corner of the room, there were some kind of pills on the floor. The carpet in the hall looked as though it had not been vacuumed in weeks and was terribly stained. The floor in our room was buckling, the "planks" looked warped. The water pressure was low and the water did not get very hot. The bathtub faucet was hard to stop dripping. Here, as in all the Super 8s we have stayed at on this trip (1 in Durango, CO; 1 in Bloomfield, NM and this one), the coffee in the room was nothing more than colored water, and no breakfast of any kind was offered. At least in the other two we got breakfast and the coffee in the lobby was coffee, not brown water. We had stayed at this Super 8 several times on our trips between Oklahoma and New Mexico. Because our past experiences were good, we chose to stay at Super 8 for this trip. In the future, I will probably book somewhere else.