Guest User
August 13, 2024
We Reserved a room with a Queen bed on March 3, 2024 for August 2, 2024. When we got there about 1:30 PM we wanted to know if we could check in early, she said no. Not a big deal so I told her not to give away our room as we will be back after the cruise and dance probably around 11:00 pm. She assured us she wouldn't. We came back around 9:00 pm and she told us we don't have any rooms with a queen be so were are going to put you in a bed with 2 double beds, I thought if reserved with a credit card we were guaranteed a room with queen bed, the ice machine did not work, hardly nothing there for breakfast at 8:00 i made a comment about hardly nothing out there for breakfast, but the guy just continued to play on his phone. This is the 4th or 5th year we stayed there, but probably the last time. Very disappointing!!!!!!!!!!!