Best Hotels near L＇Aventure Michelin, Clermont-Ferrand

Stayed here for a couple of nights. Front of house chap could have been a lot more helpful, we felt we were pumping him with questions which he should have been telling us before we asked. eg what to see in the local area and even a map. The room was ample with good views over the roof tops and cathedral but no fridge! No milk provided, we had to ask at the bar area but with no fridge was difficult to keep fresh for the morning Breakfast was very good with views over to the cathedral.(lovely fresh orange juice) Car park was under the hotel, our car was hit while parked there as very tight parking spaces but there is no CCTV. Some of this hotel was a BW Signature collection but not all.

Correct not too badly located building quite recent service correct

This review is in respect of my customer service experience around the booking rather than the accommodation itself, which I have unfortunately not been able to comment on. Myself and a friend made a booking to stay at Dav Hotel in April 2020 as it was our intention to watch Clermont play a home European Cup rugby match. The hotel contacted me to advise that they were having to close due to the COVID-19 pandemic and therefore my booking would be cancelled. Knowing full well that we were entitled to a full refund, we decided to try to support the business by instead accepting a credit for a future booking. Due to the continued COVID-19 pandemic and government restrictions which impacted upon sports stadium attendances in France, it was not until the 2022/23 season that we could use our credit. We therefore contacted the hotel, requesting a credit in February 2023, on a weekend when Clermont were due to host Leicester Tigers in the European Cup rugby. The hotel manager, Florent Bertelli, responded to our request, confirming that the credit was only available for 18 months and that the booking was therefore lost. Having reviewed previous correspondence, we were never advised of the possibility of losing the credit, which did not appear to be date limited. Being regular travellers and having needed to make a number of cancellations during the COVID-19 pandemic we consistently took the view that we would do everything we could do help businesses survive such difficult times by accepting credit vouchers rather than refunds. All other hotels that we have booked over the last couple of years have been flexible and accommodating, and appear to put the customer experience above the bottom line profit. In this case, we were fully entitled to a refund and we suppose it was our own fault for being so trusting of this business, actually believing that they would appreciate our support rather than stealing our money.

Hotel in central location, in a few minutes reach the city's main monuments. Small but comfortable rooms, recently renovated, a little small bathroom but can be well for a few days. The lift is small and unpractical because it stops at the middle floor, so there are always stairs to do. We haven't had a meal in the hotel so I can't judge the kitchen.

The hotel is a small hotel with a charm, all between the city centre and the welcome, available and listening to the station. Beautiful spacious room and very comfortable bedroom Petit salon d'accueil au style ancien Hôtel très lumineux avec loggia et terrasse aménagée à l'arrière, certainement très agréable l'été Joli choix de revues, le gestionnaire nous propose même un plan de la ville ! I am surprisingly surprised by the hotel's services, I strongly recommend it if you move to Clermont-Ferrand Most cheaper than ibis and company...

good hotel,good breakfast,close to the airport,very convenient,convenient transportation

Je suis descendue dans cet hôtel et j’avais bon espoir car tout semblait simple: resa ok, parking à côté ok, proximité du lieu de travail ok. Mais…car oui, il y a un mais. Personnel d’accueil surchargé et préférant s’occuper d’un groupe plutôt que d’une personne seule. L’odeur en entrant dans la chambre est immonde. 28 degrés dans la chambre et pas de climatisation ou aération -＞ j’ai contacté la réception et il m’a été répondu que l’hôtel n’a pas de climatisation car il a un eco label et que je n’ai qu’à ouvrir la fenêtre. Il m’est dit qu’il y a une tour de ventilation dans le placard. Là je rigole et ironise: ecolabel mais l’électricité pour le ventilateur c’est écologique ça ??! J’ajoute que la fenêtre ouverte, c’est infernal ! Bruit jusqu’à 3h du matin et à 5h odeurs et bruit de nouveau. Pour finir, le petit déjeuner. Un monde fou et des gens entassés…dont des gens qui toussent. J’indique à la personne de l’accueil qui tel un cerbère m’avait demandé sans ménagement mon numéro de chambre, que vu le monde, je vais prendre mon petit déjeuner dans ma chambre. Elle m’invective et me dit que je n’ai pas le droit…ce sont des appartements équipés d’une cuisine pourtant ! Je n’ai pas pris ce petit déjeuner car j’ai jugé que les conditions n’étaient pas assez sures par les temps qui courent. Pour info, j’ai regardé ce qu’il y a au petit déjeuner de proposé : café mauvaise machine, jus orange reconstitué, petits croissants gras, yaourts…peu de choix. En même temps, pas de rapprovisionnement puisque la personne en charge de ça est derrière le plexiglass et surveille les arrivants plutôt que faire son travail. Bref, une catastrophe. De 4 nuits, je n’en passerai que 2. Je vais ailleurs où je suis mieux reçue.