Guest User
February 18, 2022
We will never stay here again. Have been coming to Cleveland Ms last three years for college sports events and the cleanliness keeps getting worse. This time, the 3rd floor reeked of ********* all week long. Many guests complained when passing through the halls. One employee laugh and said “your floor is ‘lit’!” to a housekeeper in the presence of guests getting on the elevator. Our first day, House keeping came into our room, while we were gone, (Covid violation) took all of our towels, and left the door opened when they left. When we spoke to the front desk personnel, they said it was because they were out of towels and didn’t have enough for each room because they were at maximum capacity for the week. *So you take the only two sets we had??* Our room was very unclean. The carpets had not been vacuumed (never heard a vacuum the entire week of our stay) and the toilet was not cleaned after the last guest. Overhead light out in the bathroom and dirty mirror. Luckily, I had Clorox wipes in my car and cleaned the bathroom myself. We would have taken a loss and moved hotels, but everything was sold out. You can do so much better than this Choice Hotels!